Call Reporting by User
Use call history and analytics to analyze user/employee performance according to:
- how many calls they're answering vs missing
- length of talk time vs hold times
6
votes
AdminElaine Thompson
(Product Manager, Weave)
shared this idea
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Be able to track all calls by User (with breakdown between inbound and outbound). They said by extension/phone doesn't work for them.
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Margaux Oldfield
commented
Being able to generate a report that shows average hold times by the user would be a great tool to utilize when analyzing the service we give over the phone.