This new one is terrible in so many ways it's not even funny. When someone writes in a group chat it appears in other chats then after a while appears in the correct one. When making the desktop app small like it was before it doesn't allow you to function properly. You can tag a whole inbox message only individual text, the list goes on and on. This is was no an improvement and is causing so many issues in our busy medical practice.

The new app is too large. I need something smaller like the legacy app. I need to be able to see weave open 100% of the time and still be able to view my practice management system.

Hi Brandi!

The new app is here to stay, but we would love to help iron out any bugs you see. Would you be willing to send me an email with some bugs you're experiencing, or call our support team for help?

Thank you!
Payge Kerman, Head of Product Design
Payge.kerman@getweave.com

This new weave app is harder to navigate and less user friendly! I don't receive the large pop up anymore on my computer. When someone calls i would see their phone number on the bottom right corner of my computer so I wouldn't have to ask for their number but could just verify it instead. There are so many things that are more difficult and have more steps then the old version. Bring the old version back!!!

I hope this message finds you well. While we understand that innovation is a natural part of progress, I would like to express some concerns regarding the new Weave app. Unfortunately, we have encountered several bugs that significantly impact its usability. When compared to the legacy (Beta) version of the app, the new app still seems to have limitations, particularly in multitasking during calls or while using other phone features. This is not the level of innovation we had hoped for.

Additionally, I had an unsatisfactory experience when I reached out to customer service for assistance with these issues. I spoke with a representative named Lokahi, and after requesting help to resolve the bugs in the new app, I was surprised and disappointed when the call was abruptly disconnected. This level of service felt unprofessional, and it was frustrating to feel as though my time and concerns were not valued.

Given these issues, we are now considering exploring services from competitors who may offer a more reliable and efficient solution.

I hope that you will take this feedback into account to improve both the app's functionality and customer service. Thank you for your attention to this matter.

I hope this message finds you well. While we understand that innovation is a natural part of progress, I would like to express some concerns regarding the new Weave app. Unfortunately, we have encountered several bugs that significantly impact its usability. When compared to the legacy (Beta) version of the app, the new app still seems to have limitations, particularly in multitasking during calls or while using other phone features. This is not the level of innovation we had hoped for.

Additionally, I had an unsatisfactory experience when I reached out to customer service for assistance with these issues. I spoke with a representative named Lokahi, and after requesting help to resolve the bugs in the new app, I was surprised and disappointed when the call was abruptly disconnected. This level of service felt unprofessional, and it was frustrating to feel as though my time and concerns were not valued.

Given these issues, we are now considering exploring services from competitors who may offer a more reliable and efficient solution.

I hope that you will take this feedback into account to improve both the app's functionality and customer service. Thank you for your attention to this matter.

The new weave app is not really an app its the weave portal. Most offices that have posted about the new app are asking to bring back the legacy app. We will be having a meeting to decided if we are going to keep weave due to this change. We love weave and what the Legacy app had to offer. The new app is just not working for us and a lot of other offices. Is weave working on this or do we just have to deal with it if we stay with weave????

We do not like the new app. Want the small app back!!

The "legacy" app was a huge selling point for me in the transition to weave. It was simple, laid out like a typical phone and so easy to navigate. Please bring it back or allow for users to choose which version they would like to use. For those of us with multiple locations and who run several ops, this is just not user friendly at all. I am so bummed that this was the choice to go. I get updates, but some things should just be left alone. If it's not broke, why fix it? *Wish I could attach a crying face emoji here so bad*

Please bring back the old desktop app! The new weave app is not as user friendly. It looks very similar to the portal, which was confusing. Also it requires a lot of clicking to do a simple task such as texting or collecting a payment in office. It's not productive to use as like the old desktop app was. We are already a very busy practice. Using the weave app was supposed to be helpful with time and easement, and we don't feel like that any longer.
If we won't have a desktop app any longer, then there needs to be simpler ways to collect a payment. Would like a easy button to click to collect payment from terminal right away instead of "creating an invoice" and then "collect payment" then all the options.

To be frank. This "New" app Sucks. I don't know how to say it any kinder. It is not user friendly, it takes 3 times longer to do a simple task. Please let us still use the legacy app. This is terrible.

100% - Weave please stay with the legacy app so that our workflow is not interrupted! This change makes weave not usable for us - it's not efficient at all.

As mentioned by others, the new 'app' is not really an app, but just a shrunken down version of the portal. I agree with others that it is clunky, performs poorly, and isn't as succinct when traversing the app itself - too many clicks to reach certain pods in the app. It is simply not as intuitive as the legacy app. I find the font less appealing and not as comfortable on the eyes, especially in terms of team chats and messages with patients. The messages with patients section also allows too much unnecessary space for each message - if there are numerous actionable messages you're forced to scroll. The new 'app' appears to reload itself in the middle of doing anything, when messages come through I am 'notified' in the top corner bubble, but the messages don't actually appear in the chats until 10ish minutes later (I know this is the case for my colleagues also). This greatly disrupts workflow.

I have also found texts from patients that never made it to the 'actionable' area, and were only found because I was scrolling through the 'all' section. Honestly, I could tolerate a lot of the changes if the new 'app' genuinely functioned at a higher speed/level than the legacy app, but it doesn't so it begs the question of why change something if it ain't (really) broke? The legacy app had/has its issues, but I think a greater investment of time/efforts into improving the legacy app would go further than trying to push the bulky one onto users.

We do not like the new app at all. The legacy app allows for quick and easy viewing to see what needs to be addressed. Text messages are so much harder to follow on the new version. Having the app allows for us to see the things that need to be addressed in a quick and efficient manner vs having to do so many clicks and decifer through information that isn't relevant. We are super concerned that this is going to change our efficiency. Please consider keeping the legacy app!

The New App allows a user to do a LOT of things, even if you set such user as Team Member, for example anyone could send massive text campains without supervision.
Imagine a disgruntled employee launching a nasty text or email campaign..!!
All permissions should be customizable or you should create a super basic team member level that only allows sending and receiving single texts and perhaps to requests payments.

The New App allows a user to do a LOT of things, even if you set such user as Team Member.
This may allow anyone to send massive text campains without supervision.
Imagine a disgruntled employee leaving a nasty text or email campaign..!!
All permissions should be customizable or you should create a super basic team member level that only allow send and receive single texts and perhaps to requests payments.

I see my legacy app is saying on March 27th there is an update, does this mean legacy will be gone forever? I have just been using the legacy instead of the new app. I was hoping there would be enough comments to just keep the legacy. I fear they will be doing away with it????

The new app also has a hard time keeping notifications up to date. I find myself constantly clicking to other areas to "refresh" the page. The new app is just awful. Bring the old one back...

Everyone at our office despises the new app. We had the portal available when necessary, I don't understand how this was a sensible change. It also seems incredibly glitchy and unreliable, and half the features that brought us to weave are now gone. I don't have enough words to really drive in how much my employees hate the new app. And the fact they're getting forced over to it with no communication or warning is especially heinous.

We do not like the new weave update. We like the smaller app, and to send forms now is to much. We really want to go back to the old one.