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New Weave App

How can we improve our new Weave application?

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7 results found

  1. Don't get rid of Legacy

    Our office cannot use the new experience through weave. We need Legacy. If Legacy is going to be phased out in December 2025 then we will need to find a new provider for communication.

    68 votes
    Declined  ·  44 comments  ·  Admin →

  2. info@kostasmiles.com

    WE HATE THIS NEW & "IMPROVED" VERSION OF WEAVE!! It takes longer to collect pymt from a pt in office, to message a pt, look for a pt. In fewer words, NOT EFFICIENT FOR A FAST-PACED OFFICE! PLEASE STOP WITH THE CONSTANT CHANGES, LET'S NOT FIX WHAT'S NOT BROKEN.

    3 votes
    0 comments  ·  Admin →
    Declined  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Konstantinos, 


    Thank you for your feedback. If you're willing to share a bit more, we would love to know what is taking longer to collect payment, to message patients, and to look for patients. We are always open to making improvements, so any additional information you can provide would be great. Feel free to email me. 


    Thanks!

    Payge Kerman

    Payge.kerman@getweave.com

  3. Update not going well

    Patients are getting email's that they missed appointments and they did not. Text message with reminders of incorrect dates are going out. HELP

    2 votes
    Declined  ·  1 comment  ·  Admin →

  4. Legacy Dupe take 2

    Payge, your response was: "We do have a version of the Legacy app styling in the new Weave application. To access it, make sure you are on the downloaded version of the application (not the browser). Resize your screen to be the smallest possible size. Then, on the home page (Dashboard), you'll see something at the top that says "All Apps". Click on this and you'll see the Legacy app styling." I find this misleading. I did exactly what you said & it is just a screenshot of the old legacy app. It doesn't show notifications of any kind. We…

    1 vote
    0 comments  ·  Admin →
    Declined  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Anna!


    There will not be a version of the new app that works in the exact same way as Legacy, but we have incorporated all the features you need into more convenient experiences. For example, the notifications that used to be on each button are now centrally located in your Notification Center at the top of the screen (bell icon). This will allow you go through older notifications first and work your way to recent ones, or vice versa. You can also filter notifications by specific applications.


    I know this adjustment is big, and I really appreciate you learning a new system. We have done thousands of hours of research and discussion with practices to make sure we were making the right choices for our customers. I'm both hopeful and confident that once your team adjusts to the change and has more time to play around with it, it…

  5. Make Primary Contact Information

    Where is the Make Primary Contact for this number information pulling from?? We have patients who when they call or text it pops up their spouse ( who is NOT a patient nor ever has been, they are just a insurance policy holder) or a DECEASED relative (who is inactive obviously). It makes those people the Primary Contact For This Number. It has never done this before, nor is there any reason it should be happening. So where are you pulling the Primary Contact Info from???

    1 vote
    0 comments  ·  Admin →

  6. Messages icon has to show NUMBER of the unread messages above it!

    Messages icon has to show NUMBER of the unread messages above it!

    1 vote
    Declined  ·  0 comments  ·  Admin →

  7. Why not ask the users if they wanted to be forced to get a new app and interface?

    Its a bit crazy to think that a company so focused on user end interface decides to do a massive update like this without asking the users if such a thing is needed. If you wanted this to go smoothly, you should've had management get their heads out of the ground and realize that they are not supposed to be sole decision makers for the users if they wanted a huge overhaul to the app.
    Was it necessary? Absolutely not
    Does it help at all? Absolutely not, only when you need to change settings to auto-messages and forms, which is…

    1 vote
    Declined  ·  2 comments  ·  Admin →
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