Email From Multiple Business Locations Missing Basic Functions
When attempting to email from both of our locations (which is primarily what I need to be able to do),
I find I can no longer upload a CSV list for building my audience.
**This limits me to send the same email separately from each business location in order to use CSV lists and fully utilize all permitted email sends (which are split in half between each location), but I'm even unable to do this because of the following:
**I can't duplicate an email campaign from one business location to another.
**I can't save an email draft for one business location and access it in another.
**I can't create an email template for one business location and access it in another.
Grant Unger
shared this idea
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Drew Unger commented
Our marketing department can't move forward with mass emails because of this reason.
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Alice Unger commented
This is crucial! We need this fixed.
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Tom Unger commented
I agree, we need CSV list upload capability for our multi-location practice. It's essential that we can send emails to more targeted audiences. Currently that's just not possible, especially considering the inability to transfer emails, drafts, and templates from one business location to another. I really hope this gets resolved soon.
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Julie C
commented
This suggestion would assist the marketing team in managing and promoting both locations more effectively, insuring that each location receives targeted attention and resources while maintaining a unified brand presence.
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Caitlin
commented
Many of the challenges we face with Weave are a direct result of having two locations, which often leads to inefficiencies and additional complications. This specific example highlights another instance where time is wasted due to the limitations of the Weave system.
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Grant Unger
commented
Just to clarify, no CSV list upload option for multi-locations is the core issue, which is crucial to sending emails out from more than one location to a more targeted, CSV-designated audience. And regardless of the attempted work-around mentioned above, the other issues are important in order for multi-location businesses to have proper, baseline email integration between locations.
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Brett
commented
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Dear Weave Support Team,
I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.
Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.
Multi-Location Setup Issues: Given that we have multiple locations, we believe the missing calls may be related to the configuration and handling of data across these locations. We are also facing challenges with the marketing email system, which appears to be lacking basic functions necessary for our multi-location setup. We need a solution that ensures seamless communication and consistent data management across all our sites.
We would greatly appreciate your team’s attention to these issues, as they are significantly affecting our operations. If possible, could you please provide updates on any solutions or improvements in these areas?
Thank you for your prompt attention to this matter. We look forward to a resolution.
Brett McCarthy, MBA
Chief Operating Officer
Unger Eye Care -
Mikayla Cavaness
commented
This is 100% necessary for multiple locations.