Go back to Legacy
Message history glitches and is blank much of the time, despite having just sent a message. Often times it's blank.
I do not receive ANY pop up messages that I have a Weave message and constantly have to check. This is frustrating and wastes time.
It times out and just turns out, we have to exit and reboot.
Overall the new app stinks. We preferred the small size of the Legacy app, too. This new app is not user friendly to navigate and given all the issues listed above, none of the office likes it at all.
Justin Parker
shared this idea
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Brandi
commented
The original app worked fine and better that the "new and improved" We will switch companies as soon as we can find one!
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Alexus
commented
The latest form of the app is not very user friendly. The newest app lags and does not give pop ups for text messages or calls coming into the clinic. You have to have a full-ish screen in order to use/get to all the features such as texts, call, and voicemail. This is extremely annoying and is even more challenging when you have a busy day and need to either search through the app for information or have a constant reminder to check the app so that you are not missing any texts. The previous version of the app had all features available in a nice pocket-sized screen and did not have to overlap any other screens, additionally it was a lot more user friendly and did not have such bad lagging.
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katherine Isch
commented
This update is horrible - the layout is incredibly all over the place and it takes twice as long to take an in office payment + view patient texts.
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katherine Isch
commented
This update is horrible - the layout is incredibly all over the place and it takes twice as long to take an in office payment + view patient texts.
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Tanner
commented
Please please please go back to the old app!!
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Hi Justin,
We're sorry you're not loving the new Weave. It is here to stay, but we want to make sure you're loving it. If you reach out to our Support team here, they will help ensure everything is working beautifully for you. https://www.weavehelp.com/weavehelp/contact-us
If you'd like a walk-through of how to use the new app more efficiently to ensure you're getting the most out of your experience, please feel free to email me.
Thank you for your trust in Weave! We will get things resolved for you if you're willing to connect with us.
Warmly,
Payge Kerman, Director of Product Design
Payge.kerman@getweave.com
