Desktop App

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Bigger screen

    The application screen size is too small. They should have a computer desktop version that can possibly fit the whole screen.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. unpaid invoices

    Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. Editing User Roles and Blocking Access to Settings for Certain Roles

    We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Option to Keep eave "Always on Top"

    Have an "Always on top" option for Weave

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Weave Custumor Support Chat Popup

    Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sounds for Alerts

    Can you please add the ability to be able to add sounds to notification alerts? We are not always looking at the screen and it would be helpful to have a sound plays to let you know that something has come in. Thanks

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Users Allowed Too Many Permissions as Team Members

    Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. User Invite Link Expiration Notice

    Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  9. Clinical Schedule Access only

    Add user type that is clinical, schedule access only from the mobile app.
    One hygienist pointed out that she sees analytics and other info that she doesn't feel she needs or wants access to.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Recall type messaging - drag and drop options.

    Automated reminders, recall reminders. The messaging only allows one type of recall type called "vaccines" but there are multiple types of recalls available. This makes messaging difficult having to create messages for each type or too generic i.e "your pet is due for a test"

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Deleting a photo

    So, I am the office Manager at the Niles Vision Clinic. I up-loaded a photo to my account, thinking that I can delete it. But you can't delete a photo. You can only re-place it. I think it would be good, to be able to delete a photo if need be.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Phone call NOT overriding fax

    When sending a fax and a phone call comes in it would be helpful to not have the screen disappear to the fax and have to start all over

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. app and CS recommendations

    When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
    The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
    I'm sure this has been brought up before but the customer service…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Font size for age 50+ eyeballs

    I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia

    I would think your app has a lot of people using it that are not always in their 30s and 40s

    could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had

    thanks so much

    Steven Mobley Md

    Hello Dr. Mobley,

    We received your email and would be happy to assist, I totally understand the font size being a problem. I…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Follow Up Task notifications

    Hi there!
    Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
    A single notification for a follow up task is sufficient until dismissed.
    Thanks!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. More client information on incoming calls

    Hello! We currently work with Cornerstone software, we are hoping to get more client information with the original pop up for an incoming call. When we originally saw the presentation it showed the client id, next appt information, etc... this would be really helpful.
    Thank you!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Optical Support

    When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Holiday/Vacation Phone Schedule

    Please add in a holiday hours setting. Currently when the office is closed during the week for a holiday or vacation we have to go in the office hours settings and manually turn off, then turn back on that particular day of the week we are out. There needs to be a way to set this up beforehand where it automatically turns off the phones for predetermined dates and times and then resume normal office hour schedule.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. General Feedback

    App Notifications:
    1. App notifications should be integrated with other computer apps - so that they all come up in our notification panel (drop down instead of falling behind other app notifications)
    2. When you click on a notification, it should open the app
    3. When you click "ignore" on a notification, it should NOT open the app
    4. You should be able to customize the snooze time on "follow up list" notiications
    5. You should be able to "close" a notification without ignoring it
    6. Notifications should be consistent - not sporadic
    7. You should be able to turn…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Weave reminders

    We send out reminders 7 days a week. We would like to set up the reminders to go out for Saturday and Sunday at 1 pm instead 8 am like we do for M-F
    Thanks

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base