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  1. Recent update notes

    I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
    Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.

    13 votes

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    6 comments  ·  Settings  ·  Admin →
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  2. Earlier appointment time in reminder

    We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

    7 votes

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    Started  ·  2 comments  ·  Settings  ·  Admin →
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  3. Editing User Roles and Blocking Access to Settings for Certain Roles

    We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…

    7 votes

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    1 comment  ·  Settings  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Bigger screen

    The application screen size is too small. They should have a computer desktop version that can possibly fit the whole screen.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Users Allowed Too Many Permissions as Team Members

    Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.

    4 votes

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    2 comments  ·  Settings  ·  Admin →
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  6. Team Member Permissions

    I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.

    4 votes

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    2 comments  ·  Settings  ·  Admin →
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  7. Quickfill upgrades

    The Quick fil list: We should be able to add tags. and search those tags. So add tags for patients that want morn, or tags for patients that only want certain days.
    Also it would be nice to be able to print the quickfil list with names, numbers, and notes.

    3 votes

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    0 comments  ·  Settings  ·  Admin →
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  8. Option to Keep eave "Always on Top"

    Have an "Always on top" option for Weave

    3 votes

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    1 comment  ·  Settings  ·  Admin →
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  9. Weave Custumor Support Chat Popup

    Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.

    3 votes

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  10. Phone call NOT overriding fax

    When sending a fax and a phone call comes in it would be helpful to not have the screen disappear to the fax and have to start all over

    3 votes

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  11. Follow Up Task notifications

    Hi there!
    Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
    A single notification for a follow up task is sufficient until dismissed.
    Thanks!

    3 votes

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  12. iPad App Landscape Mode

    iPad App landscape mode. Please add landscape mode as an option for the iPad app (automatically chaning based on the orientation of the iPad). Currently, only portrait is available and this doesn't work with a keyboard (which is essential for using weave as a text messaging platform)

    3 votes

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    1 comment  ·  Settings  ·  Admin →
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  13. Time in 24-hour format

    For setting like Office Hours, either use a 24-hour format or allow users to choose that format to avoid AM/PM mistakes.

    2 votes

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  14. Filter notifications by department

    We would like to be able to filter notifications from the app to only receive the ones for a specific department.

    2 votes

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    Request Received  ·  1 comment  ·  Settings  ·  Admin →
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  15. adding and changing breaks on the app

    When we change the hours on the app we need to be able to add the break. We used to be able to do this and that option is gone. Ex- we closed for memorial day, when i changed the hours to open again, i could not add the break, i had to go to the portal. This is incredibly inconvenient and way to many steps. Before it only took a couple of clicks. Now I have to go to the portal, log in, get to the area to make the change. It is too many steps!!!.

    2 votes

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  16. Dark Mode

    Offer a dark mode for Windows, iOS, and Android

    2 votes

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  17. Ability to update billing email address on portal

    I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.

    2 votes

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  18. Clinical Schedule Access only

    Add user type that is clinical, schedule access only from the mobile app.
    One hygienist pointed out that she sees analytics and other info that she doesn't feel she needs or wants access to.

    2 votes

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  19. Deleting a photo

    So, I am the office Manager at the Niles Vision Clinic. I up-loaded a photo to my account, thinking that I can delete it. But you can't delete a photo. You can only re-place it. I think it would be good, to be able to delete a photo if need be.

    2 votes

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  20. Font size for age 50+ eyeballs

    I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia

    I would think your app has a lot of people using it that are not always in their 30s and 40s

    could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had

    thanks so much

    Steven Mobley Md

    Hello Dr. Mobley,

    We received your email and would be happy to assist, I totally understand the font size being a problem. I…

    2 votes

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