Desktop App
36 results found
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Officemate Web Assistant Integration
Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…
2 votes -
a week in advance message queue
Message Queue should show who will be receiving messages a week in advance besides the current week and past week.
2 votes -
Quick fill numbers
Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message
2 votes -
Have the review button on the automatic review sender available to link to your website instead.
On Review sending automatic reminders, we should be able to customize the button that is automatically generated. It would be nice to direct them though our website so our reviews can be monitored through our program.
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Adjustable frequencies for review requests
customize timeframe for review requests to be sent out (adjustable number of days/months between requests)
1 vote -
BETA: Filtering messages to see unread and read but not responded texts.
In the new Beta application, you can only filter read, unread, delivered, and undelivered texts whereas the old app your unread texts and read but not responded texts are filtered automatically.
I want to see an option to see read but not responded to texts. It will be easier to track texts that need a response or not. It's hard to scroll through 10 texts to find a message that you have to respond to. Also please bring back tagging text chains as it help with assigning a task to a team member.
1 voteThis should be done in the next week!
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auto messaging technical error with Eaglesoft
Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…
1 vote -
Email History
Just like how you can see all the text messages being sent to a patient. We need one for emails too. We need to see the actual email being sent with the date stamp, time stamp, who sent it, and was it deliver or not.
1 vote -
Manage Direct Messaging Capability at User Level
Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.
1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
View email addresses that were sent email campaigns
It would be really helpful to be able to see what email addresses were sent the email campaigns. I have had multiple patients argue that they never received our blast emails but I have nothing to prove that they were sent.
1 vote -
Full reading ability of scheduler
In the web assistant I need it to be able to read the regular schedule that we use for the doctors and the exceptions that are put in to either open or close the doctors schedule in order to give patients a truly accurate log of openings.
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote
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