Text Message Templates Missing "Pet Name" Tag Option in Support Messaging Feature
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Template tags
What pain points/suggestions does the office have?
Manual text message templates don't have the option for "pet name" or "pets name" tag like the auto-reminders do.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
I don't know
Mary Anderson
shared this idea
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Kaitlin
commented
Currently, the "Pet Name" and "Pets' Names" tags are available in the legacy app, but not the new app. When importing templates that have one of those tags from the legacy app to the new app, it replaces the tag with a plain-text "{pet_name}," which the staff has to go in and manually replace each time the text a client. Sometimes that gets missed, which is embarrassing for the practice.
Since we've been told that Weave will soon be discontinuing the legacy app, it's vital that this be updated in the new app so that all of Weave's veterinary clients aren't inconvenienced.