Mary Anderson
My feedback
15 results found
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2 votes
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2 votes
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2 votes
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131 votes
We are actively working on this!
An error occurred while saving the comment -
2 votes
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2 votes
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84 votes
We're happy to announce that Weave now offers in-app notification for Weave payments. This new feature is only available in the New Weave Experience - the settings can be managed under Settings > Personal Settings > Notifications > Payments.
We are also currently exploring some other updates to email notifications and in app notifications for payment activity, so stay tuned.
An error occurred while saving the comment Mary Anderson
commented
Which Feature does this pertain to?
User FunctionalityWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
The office wants to receive a notification when a patient uses the text to pay option? -
39 votes
An error occurred while saving the comment Mary Anderson
commented
This office would like to be able to hear a sample of the ringtones that they can select when they select per Call Group.
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4 votes
An error occurred while saving the comment Mary Anderson
commented
What department are you in?
Onboarding
Which Feature does this pertain to?
Fax
What area of the Feature?
Tagging or filtering if office has multiple fax number
What pain points/suggestions does the office have?
At the moment if an office has multiple fax number they are not able to tell which number the fax came from unless they preview the fax. Or they can go into the Weave app and input in the recipient number.
It will be nice for office to be able to tag just like messages you can tag or filter by which number they want to see fax from.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
No -
19 votes
An error occurred while saving the comment Mary Anderson
commented
The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls by accident.
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2 votes
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3 votes
Hi Jaqueline, Thanks for your feedback. This feature has been planned for future release. Please watch this space for updates.
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2 votes
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37 votes
An error occurred while saving the comment Mary Anderson
commented
*What department are you in? * Support
*Which Feature does this pertain to? * Phones
*What area of the Feature? * Analytics
*What pain points/suggestions does the office have? * Office would like to be able to filter Phone Reports not just by days, but by times of day. They would like to be able to filter reports to just their open hours. Some sections in analytics do show times, but they want to see reports of just their open times and ignore the analytics for when they are closed. Also, not sure if this is possible, the office would like analytics on which options callers dial in the phone tree
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3 votes
An error occurred while saving the comment Mary Anderson
commented
*Product Improvements * submission from <@U03NMCYS1KQ> *What department are you in? * Support *Which Feature does this pertain to? * Mobile App *What area of the Feature? * Reviews *What pain points/suggestions does the office have? * I would love a feature in the “Reviews” section that would allow me to pick which patients we send reviews to, and at what specific time (7pm each night) *What would solve their pain points/suggestions? * n/a *Is the customer registered on <http://feedback.getweave.com|feedback.getweave.com>? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * drcapouch@lumen.vision *Name of office requester * Dr. Capouch *What is the office Phone Number? * n/a *Location ID of request * Lumen Vision
New Internal Request
Urgency: Please have a feature that will call the patient, we have an older clientele that does not use email or text and need to have reminders. A phone call would be a great way to contact them.
Request:
Phones
From:
<@UDM62KAMU>
Category:
Older cliental do not have cell phones or do not use texting
Details:
Nikki Thomas, <mailto:nikki@monsoneyecare.com|nikki@monsoneyecare.com>, 7ab4a970-314d-42c8-ae47-e1d8a7b6e31d