Settings
187 results found
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Add report filter for payments on terminal vs text-to-pay
We send patients text-to-pay links to collect a pre-payment prior to their visit. Now that Weave puts all payments in Open Dental automatically, we can't tell which were pre-payments. We would like to have a filter on the report to separate payments by text-to-pay vs. terminal.
4 votes -
This feedback page's link should be in Help/Contact Us sections
It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.
4 votes -
Text Reporting
As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.
4 votes -
Appointment Type Filters by procedure code, not tooth number AND procedure code
When creating new filters for email marketing, it would be more beneficial to filter appointment types by procedure code, instead of grouping procedures together by tooth number. Also having the option to select multiple procedure codes for filtering appointment types would be much more useful and direct email marketing.
4 votes -
Missed Call/Text Text by Departments
It would be great if we can configure Missed Call Text / Missed Text Text auto-messages by Department. This way we can have different wording depending on who they are trying to contact, ex Billing vs Main Line.
3 votes -
Insurance Verifications
I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.
3 votes -
Patient Prescriptions
Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!
3 votes -
Weave online scheduler
Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.
3 votes -
Multi-Office for Weave Help "Chat with us"
It would be nice if Weave would be able work towards offering the chat feature on Weave Help to those of us with the Multi-Office status. It's not always ideal to have to place a phone call for every small issue. I've tried several times, and I usually get some variation of this: "I checked and found that you are a multi location office. Unfortunately, Multi location team does not operate through chats. Kindly make a call to the below number. Phone: (888) 579-5668".
3 votes -
Weave admin dashboard that shows logged-in staff
Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).
3 votes -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
3 votes -
Sync recall appointments with Modmed
Can you please sync the recall appointments between Modmed and Weave.
3 votes -
YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE.
YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE. THERE SHOULD BE AN OPTION TO SCHEDULE MULTIPLE NON-CONSECUTIVE DATES WITHOUT ME HAVING TO LOG BACK IN FOR EACH OVERRIDE! I WANT TO TAKE A VACATION OVER THE HOLIDAYS BUT GUESS I NEED TO TAKE WEAVE WITH ME
2 votes -
payouts
Our accountant has struggled for several months with the payouts. This is a horrendous issue that several days payouts go into the bank at on time. It is near impossible to get a clean reconciliation per the accountant. It's leaves the books messy. Also that payment initiated and the day they paid messes up the deposit and also doing the daily deposit sheets. Text to pays should be a benefit that we pay for not a hinderance to the deposit. Accountant and staff have had to deal with this for too long. While customer support tries to help they seem…
2 votes -
Add the ability to define alternating days in the phone office hours
In the Weave Portal (or more specifically the Weave NWX app under 'Schedule > Office Hours' AND 'Settings > Phone > Office Hours'), it would be nice if Weave could allow users to configure certain blocks of time so that that alternate based on selected days.
As an example, one of our locations usually has a Saturday service but are changing it so they only open on the 1st and 3rd Saturday of the month. In order to facilitate this right now, we would either have to create an override or remember to untick Saturday in the office hours schedule…
2 votes -
Weave integration with Ezyvet needs to allow for multiple contacts.
For veterinary offices our patients often have multiple contacts associated with them. At the moment weave cannot distinguish between the contacts so it gives us the incorrect name when someone calls/texts. Weave should allow both contacts to transfer to weave through the integration.
2 votes -
Payments - Receipts
When patients pay via our website and they receive their receipt, it only says "Payment Method: Link" -- it should also say what card used (Visa, MC, etc) and the last 4 digits of the card used. It does this feature for in-office payments, text to pay, etc, but it does NOT do this for the payments done through our website link. Patients like to see the card used, and a lot of HSA receipts NEED the last 4 digits of the card used for proof.
2 votes -
dial call groups
We want to be able to direct dial a call group instead of having to call one extension at a time. Specifically, our doctors need to be able to call "up front' to the receptionists and have any one of them who is available answer rather than having to dial each extension and hope one of them will answer. With our old PBX system our doctor could dial 111 and it would call extensions 109, 110, and 112 simultaneously. Whichever receptionist picked up would be connected to the doctor. Not having that option is incredibly frustrating.
2 votes -
Voicemail text notification, save users numbers
We use the text notification option for when a voicemail is received. This serves as a back up notification in case we have a missed call we did not hear ring. This is especially important for our after hours doctors that they receive a text to their personal number when a voicemail has been left for an emergency. Currently the office staff log in at the end of each day to add the on call doctor's cell number to receive a text notification. It would be nice to be able to save the doctors numbers in that setting and then…
2 votes -
Please allow Gif and Jpeg to be sent as a bulk message
As above, I'm having to send 170 texts individually because the bulk message option won't allow for Gif of Jpeg.
2 votes
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