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What can we do to improve Weave's settings?

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191 results found

  1. Redirect to website page after appointment request is submitted

    Allow url redirects after an appointment request is made, through online form. Primary goal is to provide additional information to those that have requested an appointment, as well as being to create conversion goals for digital ads.

    2 votes
    0 comments  ·  Digital Forms  ·  Admin →
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  2. Contact fields

    When creating a new contact, it would be useful to have a field for parent or guardian available for dependent patients. Also a field for preferred names, as preferred name is an autofill option for messages, but a field isn't available to enter a preferred name in the contact form.

    1 vote
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  3. YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE.

    YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE. THERE SHOULD BE AN OPTION TO SCHEDULE MULTIPLE NON-CONSECUTIVE DATES WITHOUT ME HAVING TO LOG BACK IN FOR EACH OVERRIDE! I WANT TO TAKE A VACATION OVER THE HOLIDAYS BUT GUESS I NEED TO TAKE WEAVE WITH ME

    3 votes
    0 comments  ·  Analytics  ·  Admin →
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  4. Allow for internal calls to appear as missed calls if not answered

    When calls are made internally and the receipt doesn't answer the phone there is no notification that a call was missed or received so they do not know they need to call a person or department back.

    2 votes
    0 comments  ·  Users  ·  Admin →
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  5. outbound caller id

    Outbound caller id information (current name & phone number) should be available on display in the portal.

    2 votes
    0 comments  ·  Admin →
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  6. call recording transcription

    allow call recording transcription (similar to voicemail transcription)

    9 votes
    3 comments  ·  Users  ·  Admin →
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  7. Schedule Calendar View

    The Schedule calendar shows the location on the left. Patients are under a provider. It just eats up space on the left. Second thing on the schedule calendar is. Its shows all 24 hrs. in the calendar even when the office is open for only 8 hrs. By default, it points at 12 AM we always have to scroll it to 7.30 AM.

    2 votes
    0 comments  ·  Users  ·  Admin →
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  8. Pending Treatment Notification

    Using the schedule feature Weave offers, it would be nice to provide a symbol or search within the patients that are in the schedule to see which ones have unfinish treatment. POSSIBILITY for same day treatment, very helpful for the office.

    1 vote
    0 comments  ·  Admin →
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  9. Payment plans should have the option of yearly, not just weekly, biweekly, and monthly

    Our office has a membership plan that is paid yearly by automatic payment. The payment plans through Weave do not allow for yearly payments.

    1 vote
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  10. Payment plans should have the option of using banking information instead of a card.

    Some people do not like to have their card kept on file. In the age of cards being hacked, it would be beneficial for someone to be able to use their banking information for payment plans.

    1 vote
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  11. Add the ability to define alternating days in the phone office hours

    In the Weave Portal (or more specifically the Weave NWX app under 'Schedule > Office Hours' AND 'Settings > Phone > Office Hours'), it would be nice if Weave could allow users to configure certain blocks of time so that that alternate based on selected days.

    As an example, one of our locations usually has a Saturday service but are changing it so they only open on the 1st and 3rd Saturday of the month. In order to facilitate this right now, we would either have to create an override or remember to untick Saturday in the office hours schedule…

    2 votes
    1 comment  ·  Users  ·  Admin →
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  12. Weave integration with Ezyvet needs to allow for multiple contacts.

    For veterinary offices our patients often have multiple contacts associated with them. At the moment weave cannot distinguish between the contacts so it gives us the incorrect name when someone calls/texts. Weave should allow both contacts to transfer to weave through the integration.

    3 votes
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  13. Using the Schedule Feature

    When sending out a text message to unconfirmed appointments using the schedule feature, would like to have the option to not send more than one text per client for the following day. In a veterinary setting, it is not uncommon for clients to bring in more than 1 pet at a time. At this time, the client is getting 1 text for each pet scheduled.

    1 vote
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  14. Weave Scheduling Online Link Getting Cutoff

    On the online booking link on mobile, the day range gets cutoff for days Monday and Sunday. In landscape mode, its fine but not in portrait mode.

    1 vote
    0 comments  ·  Admin →
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  15. Email Marketing Image resizing proportion Issue

    When creating an email with images (logo and banner image), the images are not resizing and maintaining aspect ration. It seems as though the heigh is fixed and the width stretches or squeezes to fit the space. This is happening when you resize the screen on desktop emails received and on phone receipt. I have sent multiple test emails and it happens no matter how I set up my images. The preview also shows the image distortion instead of resizing the images proportionally. Please fix ASAP! I cannot send marketing emails out like this.

    1 vote
    0 comments  ·  Marketing  ·  Admin →
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  16. unread only for upper right notification bell

    On the top right corner of the Portal there a bell with a numbered badge icon for notifications (see attached picture file). Allow this is to UNREAD notifications only. These notifications show inbox messages that have been addressed. Despite these messages being read and the inbox showing unread messages are blank, they are not cleared from the upper right notification bell. When read in on location, it should be consistent and clear in both areas.

    1 vote
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  17. payouts

    Our accountant has struggled for several months with the payouts. This is a horrendous issue that several days payouts go into the bank at on time. It is near impossible to get a clean reconciliation per the accountant. It's leaves the books messy. Also that payment initiated and the day they paid messes up the deposit and also doing the daily deposit sheets. Text to pays should be a benefit that we pay for not a hinderance to the deposit. Accountant and staff have had to deal with this for too long. While customer support tries to help they seem…

    2 votes
    0 comments  ·  Admin →
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  18. Payments - Receipts

    When patients pay via our website and they receive their receipt, it only says "Payment Method: Link" -- it should also say what card used (Visa, MC, etc) and the last 4 digits of the card used. It does this feature for in-office payments, text to pay, etc, but it does NOT do this for the payments done through our website link. Patients like to see the card used, and a lot of HSA receipts NEED the last 4 digits of the card used for proof.

    3 votes
    0 comments  ·  Analytics  ·  Admin →
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  19. phone tree

    An option to 'trial' the office's phone tree/queue/voice message set up without it having to be live. It would be soooo helpful if we could call a number & listen to our messages/go through our Phone Tree options as callers would be doing so that we could identify areas that needed adjustments without having to call Weave for assistance and still not be able to know for sure how it all sounds from the client perspective until we actually have the phone tree as active. Please, please, please consider this!

    2 votes
    0 comments  ·  Admin →
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  20. Ability to Fast Foward/ Rewind the Call Recording

    Right now, we are able to drag the dot through the call to skip through the call. You cannot tell what portion of the call you are in, you have to randomly guess. A while ago, we were able to fast forward or rewind the call and be able to hear the call. I vote to bring this feature back, along with what we have. To have both options. This will prevent from dragging the dot of the call into the wrong area of the call you are looking for. This would be best to have more than one option…

    1 vote
    0 comments  ·  Users  ·  Admin →
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