Settings
191 results found
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Contact fields
When creating a new contact, it would be useful to have a field for parent or guardian available for dependent patients. Also a field for preferred names, as preferred name is an autofill option for messages, but a field isn't available to enter a preferred name in the contact form.
1 vote -
Redirect to website page after appointment request is submitted
Allow url redirects after an appointment request is made, through online form. Primary goal is to provide additional information to those that have requested an appointment, as well as being to create conversion goals for digital ads.
2 votes -
Pending Treatment Notification
Using the schedule feature Weave offers, it would be nice to provide a symbol or search within the patients that are in the schedule to see which ones have unfinish treatment. POSSIBILITY for same day treatment, very helpful for the office.
1 vote -
Payment plans should have the option of yearly, not just weekly, biweekly, and monthly
Our office has a membership plan that is paid yearly by automatic payment. The payment plans through Weave do not allow for yearly payments.
1 vote -
Payment plans should have the option of using banking information instead of a card.
Some people do not like to have their card kept on file. In the age of cards being hacked, it would be beneficial for someone to be able to use their banking information for payment plans.
1 vote -
Allow for internal calls to appear as missed calls if not answered
When calls are made internally and the receipt doesn't answer the phone there is no notification that a call was missed or received so they do not know they need to call a person or department back.
2 votes -
Using the Schedule Feature
When sending out a text message to unconfirmed appointments using the schedule feature, would like to have the option to not send more than one text per client for the following day. In a veterinary setting, it is not uncommon for clients to bring in more than 1 pet at a time. At this time, the client is getting 1 text for each pet scheduled.
1 vote -
Weave Scheduling Online Link Getting Cutoff
On the online booking link on mobile, the day range gets cutoff for days Monday and Sunday. In landscape mode, its fine but not in portrait mode.
1 vote -
outbound caller id
Outbound caller id information (current name & phone number) should be available on display in the portal.
2 votes -
Email Marketing Image resizing proportion Issue
When creating an email with images (logo and banner image), the images are not resizing and maintaining aspect ration. It seems as though the heigh is fixed and the width stretches or squeezes to fit the space. This is happening when you resize the screen on desktop emails received and on phone receipt. I have sent multiple test emails and it happens no matter how I set up my images. The preview also shows the image distortion instead of resizing the images proportionally. Please fix ASAP! I cannot send marketing emails out like this.
1 vote -
unread only for upper right notification bell
On the top right corner of the Portal there a bell with a numbered badge icon for notifications (see attached picture file). Allow this is to UNREAD notifications only. These notifications show inbox messages that have been addressed. Despite these messages being read and the inbox showing unread messages are blank, they are not cleared from the upper right notification bell. When read in on location, it should be consistent and clear in both areas.
1 vote -
Ability to Fast Foward/ Rewind the Call Recording
Right now, we are able to drag the dot through the call to skip through the call. You cannot tell what portion of the call you are in, you have to randomly guess. A while ago, we were able to fast forward or rewind the call and be able to hear the call. I vote to bring this feature back, along with what we have. To have both options. This will prevent from dragging the dot of the call into the wrong area of the call you are looking for. This would be best to have more than one option…
1 vote -
YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE.
YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE. THERE SHOULD BE AN OPTION TO SCHEDULE MULTIPLE NON-CONSECUTIVE DATES WITHOUT ME HAVING TO LOG BACK IN FOR EACH OVERRIDE! I WANT TO TAKE A VACATION OVER THE HOLIDAYS BUT GUESS I NEED TO TAKE WEAVE WITH ME
3 votes -
Patient Schedule Time In Overview
When you click on the hyperlink for a patient in their Pop-Up, the are for Schedule shows the date but not the time. If the time could be added, that would help make Overview even more efficient and reduce the need to have to navigate to additional areas to get that information. Overview should thrive as a potential one stop shop for quick patient questions. Please update.
1 vote -
Payment plans
Spoke with representatives on 12/11/24 and 12/12/24 regarding weave payment plans. This feature is difficult to use when you are needing to work with a patient who has changes. The edit function complicates each payment contract. payment plans need to be editable to accommodate patient. Also, if a payment wants to make a payment but it is less than the contracted amount the software won't let you complete this with the "one time payment" function. You have to complete separately. Then you must go in and edit the payment contract so the remaining balances match.
1 vote -
Link to Pay Card Information
Instead of having to call Weave or email for patients card information if they pay via text to pay. Weave could collect that information as they do when using a terminal. That way there would be less hassle to have to call and request the information needed.
1 vote -
Schedule Calendar View
The Schedule calendar shows the location on the left. Patients are under a provider. It just eats up space on the left. Second thing on the schedule calendar is. Its shows all 24 hrs. in the calendar even when the office is open for only 8 hrs. By default, it points at 12 AM we always have to scroll it to 7.30 AM.
2 votes -
Receive Payments of Cash and Checks
Please allow us to receive payments of cash or check in the Invoice Creation part of the program.
We still have some patients who utilize these payment methods.
Thank you.
1 vote -
Text Connect Wording
1) Currently Weave Connect asks for a "phone number", request wording change to "cell phone number"
3) Currently Weave shows: "Please enter your name, number, and message for our team!", request this wording before customizable by the end user.
1 vote -
TEXT CONNECT
TEXT CONNECT MESSAGES ARE EASILY MISSED ON A MONDAY MORNING. THERE SHOULD BE A FILTER (NOT A TAG) TO LOCATE ALL TEXT CONNECT REQUESTS EASILY TO AVOID MISSING NEW PATIENT OPPORTUNITIES.
1 vote
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