Settings
187 results found
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Hold times to short for our operations
Hold times for our Office can be very long due to the volume of calls we receive. Once a month we release our schedule and we are then bombarded with a large amount of call. Call hold time can be well over an hour long. We need to be able to extend those call time due to the shear amount of call coming in we can not just have those calls fallback to a voice mail as we would never be able to keep up with both the calls and the messages being left. I am sure this problem has…
1 vote -
Ability to edit a fax prior to downloading
I'd like to be able to delete unnecessary pages from a fax prior to downloading. We had this ability with our previous provider and it was really efficient. Doesn't make much sense to have to download, open download, edit, then upload to the patient account. Would rather open the fax, edit and upload to the patient's account.
1 vote -
Voicemail organization
A way to archive completed voicemails (called back and addressed) or to filter by the tagged name. Some clients have not been called back by tagged user as the voicemail gets lost in the pile of completed voicemails.
1 vote -
Contact Directory Entries Need More Fields
The current Contact Directory Add New Contact window only offers two fields, Name and Phone Number. We need to be able to store more information for each contact, such as:
* Extension
* Memo - A textbox for entering useful info such as Contact Name, Contact Classification, Department Name, etc
* Number Type (fax or voice)--For Example--
Name: Ultradent Products
Number: 888-893-9878
Ext: 123
Type: Voice
Memo: Rep name is Jane Doe. Bleach Supplier1 vote -
Post an invoice when Weave refunds a billing mistake
Please post or send our company a notice or invoice showing an amount that was refunded to us, either due to a mistake by Weave or otherwise. Telling us to check our credit card statement for the refund when we call to ask about a duplicate charge is not helpful.
1 vote -
email us when a patient makes a payment
can you email us when a patient makes a payment on a dated link texted for payment?
1 vote -
Add calendar attachment to appointment reminder emails
I see a lot of other appointment reminders that I get have the calendar ical attachment in the email which allows me quickly add the appointment in my personal calendar. Can Weave add that feature so the calendar attachment is included in the appointment reminder email.
1 vote -
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue.
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue. When you call the hold time is excessive and they conveniently disconnect the call. No one returns the call, even though they ask you to very your number in case your disconnected. We have 5 offices that are going to remove ourselves from this company!!!!
1 vote -
Feedback feature
There should be a box on the portal highlighted "feedback" to make is super easy to leave feedback. This way is very inefficient.
1 vote -
Can we get a direct dial line for Weave multi-tenant? Instead of always having to route through the first line of support.
For multi-tenant, can we have a direct dial number for multi-tenant support? For support, currently I have to dial into support, and then after providing details, they pass me along to multi-tenant team and usually have to hold for a few minutes. Would be nice to be able to direct dial into the multi-tenant support.
1 vote -
Email Marketing Prompt Warning Us if the Post Doesn't Meet Certain Criterias
Weave's Email Marketing doesn't notify us if photos, text, or links being used are incorrectly displayed.
For example, if the photo doesn't meet the 640px x 339px requirement, then Weave will still forward the email campaign, which burns one of our schedule limits, but doesn't actually send out the email campaign.
1 vote -
Increase Insurance companies
There are specific Insurance companies ie: Pacific Source and FEP Blue Dental that our patients used not represented by Weave. This makes the verification process time consuming which is supposed to be alleviated. Please add more carriers
1 vote -
Add more exclusions for the vet vertical for anything automated
When sending anything automated such as a bulk message I would love the option to exclude more things such as if a family recently had to euthanize their pet I do not want to send them a bulk message telling them they need to get flea medication for their pet that was just euthanized.
1 vote -
On-Call / Pager Add-On
On-Call/Pager Add-On Feature that allows you to create an "On-Call schedule" whenever a voicemail is left in a specific voicemail box it will notify a specific user via text and email perhaps automated voice calling notification as well? This is a feature that our practice would be MORE than willing to pay an additional fee for and the only thing Weave would have to do would be to create the schedule function for whoever needs to be notified. This feature would be extremely helpful to medical offices that have doctors who are either "On-call" for their office or are taking…
1 vote -
Missed Call Auto Text Message Alert
It would be great if we could get an alert when a missed call auto text is sent out. Phone calls get missed and then the auto text then goes out and sometimes the patient doesn't respond which causes it to go unnoticed sometimes. The goal is for the staff to call the missed call back asap but if they get busy and forget, I feel some of these calls do not get returned. Wondering if the sent auto text could go as unread with perhaps a missed call alert tag added as a quick place for staff to ensure…
1 vote -
Weave online scheduling function to support staggered schedule
If the online schedule feature could support a staggered schedule or differentiating schedule from day to day or week to week that would be great. For instance: we schedule apts every 30 minutes, but they last 40 minutes - this is not easy to work around with the current functionality.
1 vote -
Message Queue Exporting Options
A way to export data to excel from the message queue analytics. We would like to export the data for "Opted-Out", "Invalid Destination", and "Error".
1 vote -
When a patient has chargeback dispute - call the office instead of relying on an email that never got delivered.
When a patient has chargeback dispute - call the office if you didn't receive a response instead of relying on an email that never got delivered. We never received email and now we are past the time frame for a dispute. We now have to take patient to small claims court.
1 vote -
Report of appointment confirmations via email
There needs to be a report or form of confirmation from emailed appointment reminders. We get a report of emails sent or failed but not confirmed. At the moment we are unable to see who confirms their appointments via email. We are quite a few elderly patients that refuse the text appointment reminder option.
1 vote -
Add practice fusion
Pleease add practice fusion integration. I already see weave as an app on the practice fusion app store, but support says it is not live
1 vote
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