Route marketing emails through the customer's email domain
Weave absolutely must allow for mass marketing emails to be sent from an email address owned by the customer. Mass marketing is one of the primary reasons we purchased this solution, however, nearly 100% of the emails go directly to the recipient's SPAM/JUNK folder. The generic "no-reply" email address Weave sends marketing emails from completely destroys the usability of this feature, because the vast majority of email platforms will immediately categorize these emails as spam. Unless Weave is able to change the email address these mass emails come from, the feature is basically useless. Marketing emails should be able to routed through the customer's domain - many competing technologies do exactly this. I would go as far as to say Weave is committing false advertising about this feature; it is literal "junk" the way it works today.
Drew Mullen
shared this idea
You can now configure emails from Weave to be sent via your own domain! Go to New Weave > Settings > Email > Manage Domains to get started.
Matt Schultz
Weave Product Management
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Eli A.
commented
thank you. I just implemented it. I am not sure how long it takes for the system to work or how much it is fleshed out to begin with.
I tried to send myself some forms via email ~30 mins after implementing this feature and they still sent from "noreply@mail.sg.getweave.com"
edit: just got my first appointment reminder email and it also didn't send from my domain over 24 hours later.
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Eli A.
commented
Apple is rolling out their branded email feature in less than a month and this still isn't implemented by Weave... yikes.
https://support.apple.com/guide/apple-business-connect/prepare-to-use-branded-mail-abcb761b19d2/web
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Stacie B
commented
Absolutely-I just sent a campaign email and had the lowest email opening numbers
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Eli A.
commented
thank god.