Analytics
65 results found
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Have the phones beep when call has been on hold for 1 minute or so-- if someone is placed on hold and person forgets it does not ring back
add a hold reminder tp phone so that it alearts that someone is still on hold
1 vote -
Add a Calendar Invite Link
We received a request from one of our patients to add a calendar invite link to the reminder text messages that says please add this to your calendar. He wished there was a link that took him straight there to add it.
1 vote -
Unblock numbers marked as Invalid.
Weave will automatically block text numbers and mark them as invalid destination after a "certain" number of texts without a response. Currently, the only way to unblock a number is to contact customer service.
This is becoming an increasingly frequent problem. Weave needs to reassess the criteria for marking a number invalid.Please allow end users to unblock numbers marked as invalid when we know that they are valid.
There should also be a way to adjust the time frame before a number is automatically marked as invalid.1 vote -
Need to send appointment reminders automatically to ALL phone numbers labeled as cell. Not just one.
1 vote -
Add Abandoned calls category to the physical phones
Add Abandoned calls category to the physical phones
1 vote -
Production/Collections Dashboard
Would be nice to have an additional dashboard similar to SPEAR that integrates production, goals, collections, reappointment efficiency, etc.
1 vote -
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions.
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions. Weave forms has the whole state written out so our E-Rx and Open Dental constantly has to be updated manually. Please include state abbreviations on all addresses options.
1 vote -
Live Call Monitoring and 3-Way Call Capability
Dear Weave Phone Team,
It would be fantastic if Weave included a feature for live call monitoring and 3-way calling for training and logistical purposes. This would allow managers to listen to employee calls in real-time, providing immediate guidance and feedback. Additionally, integrating a 3-way call feature for client interactions would enhance training by allowing trainees to hear both sides of the conversation and understand the context better.
Thank you for considering this suggestion.
Best regards,
Karina
1 vote -
I would like Abandoned calls taken out of the missed call %
I would like Abandoned calls taken out of the missed call %. Our office weighs heavily on missed calls and we cannot control abandoned calls so they should not be included in our analytics. Or give us the option to include/exclude them.
1 vote -
Updating Communication Preferences Timely
Updating of information from OfficeMate timely to ensure patients that may have confirmed and arrived to appointments, yet decline text and email communications and/or charts are deactivated within an hour of the appointment time, do not continue to receive review requests.
1 vote -
Access pending treatment from Schedule
Right now you have to go to Practice Analysis to find unscheduled treatment. It would be nice if you could see from the schedule who has unscheduled treatment that is already coming in today... (Henry Schein practice analysis already has this feature)
1 vote -
1 vote
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Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
1 vote -
Could you please consider mapping the name of the officer user to all missed calls that go to a voice mail box
We would like to track where all of the missed calls are going; however the office user name is not currently linked.
Thanks!1 vote -
1 vote
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We currently use Eyefinity PM with paper charts that scan into ECR Vault and link to EPM profile. Recalls are done with yearly reminders
We would love for the Weave system to base recalls on their last appointment instead of the recall listed in practice management. SR recognizes last appointment the patient showed for instead of only off of recall schedule in PM software. Patients that showed a month ago are getting annual appointment reminders based on a previous, but not latest visit. This would allow us to not manually go into our PM and set a recall as Weave would auto-recognize the last appointment. Thank you!
1 vote -
Server based MaximEyes
Would appreciate the ability for Weave to integrate with server based Maximeyes.com
1 vote -
Email access
I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient
1 vote -
Phone Survery
Adding a survey at the end of phone calls to get feedback from patients on their experience so far.
1 vote -
memmaker52@hotmail.com
When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.
1 vote
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