Analytics
65 results found
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Make it so not everyone can see the Analytics page.
We have employees watching more of what everyone else is doing than doing their own job.
1 vote -
Google Reviews
I would love the reviews that are internal and older to be added to google now that our google is connected to the account.
1 vote -
who archived a messaged
It would be great to add a way to track what user archived a message. I have users archive messages without responding but I have no way to track that employee down and ask them questions about lack of response etc.
2 votes -
analytics for phone tree
it would be great to have a feature in the analytics that could show how many callers selected a specific option in our phone tree. For ex. how many callers this month selected option 4 in our phone tree for the billing department.
1 vote -
1 vote
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Would like to add google call tracker
a feature that can help us understand if anyone called through an ad
1 vote -
Automatic Weave Payment Entry Error
With payments, if weave is set up as automatically inputting a payment into a patient's chart, it is using any user in our system (our office uses Eaglesoft) to put in the payment. This happens, even when the user is not physically at work, or on the patient's chart. EX: I was not in due to personal reasons at our office, but WEAVE would put payment entries under my log-in. Possible to only let Administration be the ones to enter payments, if assigned a certain way to differentiate front desk as well.
2 votes -
Option to remove confirmation button from reminder emails
The email confirmations only have the option to confirm. It would be nice to send confirmation emails without the confirmation button. Once the patient confirms, they no longer get the reminder texts. We see on the schedule that they are confirmed and we do not follow up. I had 3 patients today no show because they confirmed via email and forgot.
1 vote -
I would like to see a percentage of answered calls only during business hours. So if there is a missed call outside of business hours, it
I would like a filter that shows percentages for my phone call analytics only during business hours. In other words if someone calls outside of business hours, it does not count towards our answered call report. I know you can filter it- but it does not show the percentage of answered calls without the missed calls that are outside of business hours.
1 vote -
Phone display needs to be changed.
Yealink phone (we have 20) just recently had a software change. It use to display who we were talking to. Now when we select directory stored numbers, as soon as the other party answers it just displays "outbound call". We need to please continue to see who we call (since it has their account number stored). Thank you, Luis
1 vote -
Case Details
Adding an additional feature to the new Case Number so we know what the ticket was regarding as a quick reference.
1 vote -
Have the phones beep when call has been on hold for 1 minute or so-- if someone is placed on hold and person forgets it does not ring back
add a hold reminder tp phone so that it alearts that someone is still on hold
1 vote -
Add a Calendar Invite Link
We received a request from one of our patients to add a calendar invite link to the reminder text messages that says please add this to your calendar. He wished there was a link that took him straight there to add it.
1 vote -
Unblock numbers marked as Invalid.
Weave will automatically block text numbers and mark them as invalid destination after a "certain" number of texts without a response. Currently, the only way to unblock a number is to contact customer service.
This is becoming an increasingly frequent problem. Weave needs to reassess the criteria for marking a number invalid.Please allow end users to unblock numbers marked as invalid when we know that they are valid.
There should also be a way to adjust the time frame before a number is automatically marked as invalid.1 vote -
Need to send appointment reminders automatically to ALL phone numbers labeled as cell. Not just one.
1 vote -
Add Abandoned calls category to the physical phones
Add Abandoned calls category to the physical phones
1 vote -
Include SMS messaging in analytics
As SMS messaging has now become integral to efficient communications with Weave, it would be great to have stats that track incoming and outgoing sms messages. Identify the status like phone analytics, are messages being replied to? source like reply from outgoing message, missed text message, missed call message, direct to number etc. When SMS is implemented it is critical to assess the usage of this tool by staff members.
2 votes -
Production/Collections Dashboard
Would be nice to have an additional dashboard similar to SPEAR that integrates production, goals, collections, reappointment efficiency, etc.
1 vote -
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions.
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions. Weave forms has the whole state written out so our E-Rx and Open Dental constantly has to be updated manually. Please include state abbreviations on all addresses options.
1 vote -
Live Call Monitoring and 3-Way Call Capability
Dear Weave Phone Team,
It would be fantastic if Weave included a feature for live call monitoring and 3-way calling for training and logistical purposes. This would allow managers to listen to employee calls in real-time, providing immediate guidance and feedback. Additionally, integrating a 3-way call feature for client interactions would enhance training by allowing trainees to hear both sides of the conversation and understand the context better.
Thank you for considering this suggestion.
Best regards,
Karina
1 vote
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