Analytics
60 results found
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Automatic Weave Payment Entry Error
With payments, if weave is set up as automatically inputting a payment into a patient's chart, it is using any user in our system (our office uses Eaglesoft) to put in the payment. This happens, even when the user is not physically at work, or on the patient's chart. EX: I was not in due to personal reasons at our office, but WEAVE would put payment entries under my log-in. Possible to only let Administration be the ones to enter payments, if assigned a certain way to differentiate front desk as well.
1 vote -
Option to remove confirmation button from reminder emails
The email confirmations only have the option to confirm. It would be nice to send confirmation emails without the confirmation button. Once the patient confirms, they no longer get the reminder texts. We see on the schedule that they are confirmed and we do not follow up. I had 3 patients today no show because they confirmed via email and forgot.
1 vote -
I would like to see a percentage of answered calls only during business hours. So if there is a missed call outside of business hours, it
I would like a filter that shows percentages for my phone call analytics only during business hours. In other words if someone calls outside of business hours, it does not count towards our answered call report. I know you can filter it- but it does not show the percentage of answered calls without the missed calls that are outside of business hours.
1 vote -
Need to Stop Sending Birthday Message to Dead Patients
Dear Weave Phone Team,
We have a critical issue where Weave is sending birthday messages to deceased patients. This has caused severe distress to grieving pet parents, leading to several bad reviews and lost clients. They felt we are cruel and when we explained is not on purpose they call us unprofessional and careless...
Despite following all provided remedies by Weave Support (changing appointment types, marking patients inactive, suspending reminders, and even removing birthdates dates (this last one add legal concerns) ), the issue persists. We have now decided to cancel birthday messages for all patients, which feels unfair to…
3 votes -
Filter reports by Caller Label
We need to be able to create a report and filter by Caller Label. We have a label on all of our dial numbers in the Phone Tree, but there is no way to sort them based on their label. We have "new patients" press 1, existing patients press 2, and billing questions press 3 and want to be able to see how many calls come in for each option in a month.
2 votes -
Phone display needs to be changed.
Yealink phone (we have 20) just recently had a software change. It use to display who we were talking to. Now when we select directory stored numbers, as soon as the other party answers it just displays "outbound call". We need to please continue to see who we call (since it has their account number stored). Thank you, Luis
1 vote -
Include SMS messaging in analytics
As SMS messaging has now become integral to efficient communications with Weave, it would be great to have stats that track incoming and outgoing sms messages. Identify the status like phone analytics, are messages being replied to? source like reply from outgoing message, missed text message, missed call message, direct to number etc. When SMS is implemented it is critical to assess the usage of this tool by staff members.
2 votes -
Case Details
Adding an additional feature to the new Case Number so we know what the ticket was regarding as a quick reference.
1 vote -
Have the phones beep when call has been on hold for 1 minute or so-- if someone is placed on hold and person forgets it does not ring back
add a hold reminder tp phone so that it alearts that someone is still on hold
1 vote -
Add a Calendar Invite Link
We received a request from one of our patients to add a calendar invite link to the reminder text messages that says please add this to your calendar. He wished there was a link that took him straight there to add it.
1 vote -
I'd like to be able to generate a list of patients that have opted out of Text Communication.
I'd like to be able to generate a list of patients that have opted out of Text Communication.
2 votes -
Unblock numbers marked as Invalid.
Weave will automatically block text numbers and mark them as invalid destination after a "certain" number of texts without a response. Currently, the only way to unblock a number is to contact customer service.
This is becoming an increasingly frequent problem. Weave needs to reassess the criteria for marking a number invalid.Please allow end users to unblock numbers marked as invalid when we know that they are valid.
There should also be a way to adjust the time frame before a number is automatically marked as invalid.1 vote -
Need to send appointment reminders automatically to ALL phone numbers labeled as cell. Not just one.
1 vote -
Ability to see who "Read" a unread text message in text queue.
We have a common issue where staff will read an unread text message in the queue, not respond, and then leave it as read and not responded to so the patient is upset. So, we consistently have to revisit this in staff training. If we could see who read a message (most recently), such as just displaying "Read by Tom, " we could more efficiently address the gaps in our training processes.
6 votes -
Overdue lists
Currently the overdue list is pulling patients that are overdue for any of their continuing care, and we are not able to specifically pull just “prophy” and “perio maintenance” continuing care. Even though there is a section on the portal that allows you to select which continuing care you want, it still pulls people for X-rays. For example patients will be up to date on a their prophy but overdue for X-rays and they are on the list. This is not helpful in trying to fill the hygiene schedule which is the main reason why someone should want to use…
3 votes -
Add Abandoned calls category to the physical phones
Add Abandoned calls category to the physical phones
1 vote -
Production/Collections Dashboard
Would be nice to have an additional dashboard similar to SPEAR that integrates production, goals, collections, reappointment efficiency, etc.
1 vote -
Reviews are sent out to patients that did not show for their appointment.
We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.
12 votes -
User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
16 votes -
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions.
Form Demographics for addresses need State abbreviations in order to send electronic prescriptions. Weave forms has the whole state written out so our E-Rx and Open Dental constantly has to be updated manually. Please include state abbreviations on all addresses options.
1 vote
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