Analytics
46 results found
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Ability to see who "Read" a unread text message in text queue.
We have a common issue where staff will read an unread text message in the queue, not respond, and then leave it as read and not responded to so the patient is upset. So, we consistently have to revisit this in staff training. If we could see who read a message (most recently), such as just displaying "Read by Tom, " we could more efficiently address the gaps in our training processes.
3 votes -
User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
9 votes -
Bulk texting a photo
Being able to bulk text a photo to a entire list of patients
1 vote -
I would like Abandoned calls taken out of the missed call %
I would like Abandoned calls taken out of the missed call %. Our office weighs heavily on missed calls and we cannot control abandoned calls so they should not be included in our analytics. Or give us the option to include/exclude them.
1 vote -
Reviews are sent out to patients that did not show for their appointment.
We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.
6 votes -
When a patient cancels an appointment through text, we need for the appointment to fall off our Eaglesoft Schedule.
On Eaglesoft's schedule page, you will notice that there is an icon in the upper left hand corner of the patient's appointment. If this patient is unconfirmed the icon will remain a "?" If the patient confirms through text, Weave changes the icon to a check mark. However, if the patient cancels the icon does not change from a "?" AND the appointment remains on the schedule. So, from our end (on eaglesoft) it looks like the patient has not responded to the appointment reminder texts. Additionally, if we do not manually remove the appointment from eaglesoft after the patient…
2 votes -
Google Drive integration for faxes
Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.
6 votes -
Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
14 votes -
Hold Time
Would like to see on average how long a person is put on hold. Per Day and per user
15 votes -
Call logs per login
Since weave requires for each staff member to login with their own user, weave should have a log with calls inbound and outbound made or received by the user. This would be a good training feature so the trainers can hear the calls made by the user based on their login and provide feedback for training purposes.
1 vote -
Recall Types
It would be great to have more than 50 recall types available. We have a lot of reminders set because we are a veterinarian practice that see patients yearly but those patients are also on monthly preventatives and other things that they need to be reminded for. The things they are on also have different weight ranges that we sell these items at because of prices so we have to create a reminder for each weight range.
1 vote -
Updating Communication Preferences Timely
Updating of information from OfficeMate timely to ensure patients that may have confirmed and arrived to appointments, yet decline text and email communications and/or charts are deactivated within an hour of the appointment time, do not continue to receive review requests.
1 vote -
Create a report that pulls all invalid numbers.
We are noticing a lot of invalid numbers and our patients can't figure out why they stopped getting texts from us when they have not opted out. It would be great to be able to pull the list so all of the number can be reset to resume text messaging.
1 vote -
Team member permissions still allow too much access.
I would like a permission setting that does not allow the user to access any billing. Right now even the lowest setting "team member" shows everyone how much we are getting in pay outs and allows them to edit billing and payment settings.
For example, if I have a young receptionist to just take calls and schedule appointments. They should not see this as they wont be sending out invoices nor do they need to know the business income.1 vote -
Access pending treatment from Schedule
Right now you have to go to Practice Analysis to find unscheduled treatment. It would be nice if you could see from the schedule who has unscheduled treatment that is already coming in today... (Henry Schein practice analysis already has this feature)
1 vote -
reviews
Being able to see which patients your reviews were sent to. I can see how many my office sent out but who they were sent to.
1 vote -
Unscheduled OverDue Patients Lists
The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.
10 votes -
Email Campaign - More information
Email Campaigns - It would be helpful to see how many of the emails are bad, or don't go through. This way we can update our records and see how many of the emails are actually even reaching our patient's inboxes.
1 vote -
Extension analytics
My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.
11 votes -
I would like to be able to pull analytics per extension.
I would like to be able to pull analytics per extension.
1 vote
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