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New Weave App

How can we improve our new Weave application?

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14 results found

  1. Pop-up Notifications

    The new app does not allow for the pop-up notifications as the Legacy app. This is necessary for our office to allow providers and staff to be informed when we are messaging within team chat. Please allow for settings as the pop-up outside of the browser to the screen.

    51 votes
    7 comments  ·  Admin →

  2. Bring over features from legacy app to new app

    We would like Notification bubbles on desktop app dashboard when calls or texts are coming in, like how it was on the Legacy app, Too many clicks with new app and calls are getting missed if we hit ignore and look at new dashboard and not readily seeing it without clicking on side screen. Also on the legacy app, under lists there was a follow up list that the doctor likes to call patients from her mobile app and she is unable to do so with new app. Can we bring that over? See screenshot below for an example. Thank…

    32 votes
    Completed  ·  4 comments  ·  Admin →

  3. New Format

    The inbox for the messaging features is a mess. The legacy app would automatically filter confirmation messages and place them in the All tab. Also, I wish that messages wouldn't automatically be marked as read and moved to a different folder once clicked on, it causes messages to be lost in the abyss. This is a feature I would like to see return.

    The quick actions feature is the only thing I like about the new portal but it still needs significant improvements to be effective. I would like to be able to assign specific dates to patients and see…

    3 votes
    1 comment  ·  Admin →
    Completed  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Catherine!


    It sounds like you'd like to use the Legacy system of "Actionable" and "All" tabs to separate your messages, instead of the new version. You can follow these steps to do so:

    1. Go to Settings
    2. Click on Messaging
    3. You'll see the second option on the Messaging Settings screen is "Utilize Actionable Tab" – turn this on and it will funnel all your messages into the same system you had on Legacy.


    Thank you!

    Payge Kerman, Head of Product Design

    Payge.kerman@getweave.com

  4. Call Pop

    NAME OF PATIENT SHOULD STAY VISABLE UNTIL CALL HAS BEEN DISMISSED. SAME AS THE APP YOU ARE DISCONTINUING.

    2 votes
    0 comments  ·  Admin →
    Completed  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Donna!


    Great news! This is something we already have in place. If you'd like, you can go to Settings > Personal Settings > Call Pop and ensure the toggle is in the "on" position (blue). This will ensure that when you answer the call, the profile opens and will stay open.


    The actual call "pop" (the notification) should show up when the phone is ringing and disappear when the call is answered or missed.


    Thank you so much!

    Payge Kerman, Head of Product Design

    Payge.kerman@getweave.com

  5. Exit weave warning?

    I have found myself exiting out of WEAVE a minumum of 5 times day by accident. I am not sure if its because I have dual monitors and am constantly in and out of insurance websites so I am always clicking the X and out of habit I click the WEAVE X too, but man is it annoying. I NEVER exited out of WEAVE on the legacy app unless I was done for the day. Am I the only one that keeps doing this?? UGHHHH. I need a pop up that says "Are you sure you want to exit"

    2 votes
    0 comments  ·  Admin →

  6. The separation of messages is actually causing more missed responses.

    The new software separates the unread messages from the unreplied messages from the read messages from the replied messages. The previous system only had unread and read messages in one section, blue dot and bold for unread and orange for read but unreplied. For messages that didn't need a response you could click the check mark to complete it. As of right now if one employee clicks on messages and doesn't reply right away it gets lost in the unreplied section where there are many messages that don't need a response.

    2 votes
    0 comments  ·  Admin →
    Completed  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Zachary!


    It sounds like you'd like to use the Legacy system of "Actionable" and "All" tabs to separate your messages, instead of the new version. You can follow these steps to do so:

    1. Go to Settings
    2. Click on Messaging
    3. You'll see the second option on the Messaging Settings screen is "Utilize Actionable Tab" – turn this on and it will funnel all your messages into the same system you had on Legacy.


    Thank you!

  7. Too large

    The new app is too large. I need something smaller like the legacy app. I need to be able to see weave open 100% of the time and still be able to view my practice management system.

    2 votes
    1 comment  ·  Admin →

  8. Please create a recycle bin for deleted items, such as faxes. Thank you

    Create a "recycle bin" or "trash can" that stores deleted items, ie: faxes, etc. for a select time period. Thank you.

    1 vote
    0 comments  ·  Admin →

  9. Message tags should be able to notify specific users as the message is coming in.

    Using keywords, message tags should be able notify specific users as the message is coming in, instead of once the message has been received and read.

    1 vote
    0 comments  ·  Admin →
    Completed  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Tagan! Great feedback. 


    We do have some smart tags available, which will notify users of anything our system detects as a message that is urgent, regarding scheduling, information requests, cancellation, or regarding a new patient. To set those up, click here, then under the section titled "Default Tags", you can assign users to each tag using the meatball menu (•••) on the right side. I've attached a video below for help.


    Thank you!

  10. Legacy app dupe?

    Will there be a legacy app type feature in this new weave portal scenario? Something mimicking the old app? TIA

    1 vote
    4 comments  ·  Admin →
    Completed  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Anna! 


    We do have a version of the Legacy app styling in the new Weave application. To access it, make sure you are on the downloaded version of the application (not the browser). Resize your screen to be the smallest possible size. Then, on the home page (Dashboard), you'll see something at the top that says "All Apps". Click on this and you'll see the Legacy app styling. 


    Please note, while we do offer this, we don't recommend it highly. Our application was designed to be most efficient at a slightly larger size, so using it at the smallest size may give you some slight inconveniences. 


    Thanks so much!

  11. Need # of Unread message seen above "messages" icon

    Need # of Unread message seen above "messages" icon

    1 vote
    Completed  ·  1 comment  ·  Admin →

  12. Incoming call pop up disappears when call is answered

    When a patient calls and the new app's pop up comes in once you answer the phone it disappears. If you don't click on it before you answer you may not remember or see who has called you. You also cannot access Dentrix from the contact at all. All in all we would like to see this app improved to be more like the legacy app. This just doesn't work for us and with all other companies that do the same things the legacy app was the selling point for our office. We just want what worked for us and…

    1 vote
    Completed  ·  1 comment  ·  Admin →

  13. Sending text to people that are not patients

    On Legacy we could type in a phone number and send a Text to a person that is not a registered pt yet. On the new app I have to register the person and then wait for the system to refresh and then I can send a text later in the day.
    When I follow all the 10DLC rules I have a potential patient email and send a appointment request in, then I cant text them until I fully register them. The second issue would be if a parent is not a patient but I am needing to text them…

    1 vote
    Completed  ·  0 comments  ·  Admin →

  14. pictures

    Allow download of pictures from text messages. When patients send us their Insurance card through Text it would be nice to Download it like we could in the legacy app so that we don't nee to snip an image.

    1 vote
    Completed  ·  1 comment  ·  Admin →
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