After using the new version of this app for a while, I’ve found several issues that make it more difficult to use and overall unnecessary.

First, the new app takes up way too much space on my desktop. I usually prefer to split my screen between my scheduling software and browser for checking emails, and the old version was small and didn’t take up much space. It was also easy to bring the app forward and position it between the two tabs. However, the new app now takes up half of my entire desktop, making multitasking much harder.

Another major issue is the app’s functionality when not used in full-screen mode. It tends to have lots of bugs when displayed in a split screen, which makes it nearly impossible to work efficiently. The app only seems to work better when it’s in full-screen mode, but that completely defeats the purpose of multitasking, which is crucial for saving time and reducing unnecessary clicks. For example, when a patient sends a request through Weave, I like to review it with my browser open on one side for verification and my dental software on the other. But now, in a split screen, the app won’t even allow me to link a patient for the next step after they’ve sent an appointment request—it only works when the app is in full-screen mode, which results in unnecessary extra clicks.

Additionally, there’s a big issue with the rejected request information. After rejecting a request, I can no longer view the patient’s details, such as their insurance info, date of birth, or the reason for the appointment. In the old version, I could still access that information even after the request was rejected or deleted, which was helpful, especially in cases where something may have been mistakenly deleted. Now, that information is restricted, and it’s very frustrating.

Lastly, I’ve encountered an issue with the messaging system. All of my manually created text templates from the old app have disappeared and haven’t transferred to the new app. These templates were incredibly important to me, and now I have to start from scratch to create new ones.