3 results found

1. Searching within the Messages for Previous Threads/Convos

   As I'm using the new app, one thing that I frequently miss is the ability to search for a previous conversation within the messages. On the legacy app, there was the search bar and I was able to search messages by the patient's name. I understand that I can do something similar on the app by going first to the patients tab, and THEN searching for the patient, and then their text conversation. It's an additional 3 steps but I believe it would be much more efficient in the messages tab... Help!

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   Under Review  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

   Hi Rosalyn! Thank you so much for the feedback!

   
   

   It's good to know this is how you were looking for text threads in Legacy. The team responsible for the search bar is reviewing this request and will reply here with any updates. In the meantime, our "pro tip" is to use the search bar to search a few words from the conversation (i.e. "Hello Payge!") to find the conversation you're looking for quickly.

   
   

   If you have any other feedback, please feel free to give me a shout or leave more comments on our forum.

   
   

   Thank you!

   Payge Kerman, Head of Product Design

   Payge.kerman@getweave.com

2. New App Experience

   After using the new version of this app for a while, I’ve found several issues that make it more difficult to use and overall unnecessary.

   First, the new app takes up way too much space on my desktop. I usually prefer to split my screen between my scheduling software and browser for checking emails, and the old version was small and didn’t take up much space. It was also easy to bring the app forward and position it between the two tabs. However, the new app now takes up half of my entire desktop, making multitasking much harder.

   Another major issue is the app’s functionality when not used in full-screen mode. It tends to have lots of bugs when displayed in a split screen, which makes it nearly impossible to work efficiently. The app only seems to work better when it’s in full-screen mode, but that completely defeats the purpose of multitasking, which is crucial for saving time and reducing unnecessary clicks. For example, when a patient sends a request through Weave, I like to review it with my browser open on one side for verification and my dental software on the other. But now, in a split screen, the app won’t even allow me to link a patient for the next step after they’ve sent an appointment request—it only works when the app is in full-screen mode, which results in unnecessary extra clicks.

   Additionally, there’s a big issue with the rejected request information. After rejecting a request, I can no longer view the patient’s details, such as their insurance info, date of birth, or the reason for the appointment. In the old version, I could still access that information even after the request was rejected or deleted, which was helpful, especially in cases where something may have been mistakenly deleted. Now, that information is restricted, and it’s very frustrating.

   Lastly, I’ve encountered an issue with the messaging system. All of my manually created text templates from the old app have disappeared and haven’t transferred to the new app. These templates were incredibly important to me, and now I have to start from scratch to create new ones.

   After using the new version of this app for a while, I’ve found several issues that make it more difficult to use and overall unnecessary.

   First, the new app takes up way too much space on my desktop. I usually prefer to split my screen between my scheduling software and browser for checking emails, and the old version was small and didn’t take up much space. It was also easy to bring the app forward and position it between the two tabs. However, the new app now takes up half of my entire desktop, making multitasking much harder.

   Another major… more

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   Under Review  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

   Hi Vera!

   
   

   Thank you for your feedback and reporting some of those bugs. We will look into it.

   
   

   Regarding the message template, did you try importing your templates from Legacy? We have this super handy tool that allows you to do so in just a few clicks. Please let me know if this didn't work for you.

   
   

   Thank you!

3. Tag messages is more places

   It would be great it you could add a tag in more places then just having the message open and hovering over it. If you could tag from the Inbox, click the three dots and have tag as an option along with marked as read, block sender, etc. It would also be nice to be able to tag when you have the message popped out.

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   Under Review  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

   Hi Niki!

   
   

   Great feedback! Thank you for sharing it with us. The Messaging team is reviewing the request and will reply here with any updates.

   
   

   Thanks!