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New Weave App

How can we improve our new Weave application?

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159 results found

  1. Make the Consent Forms Work

    When requesting consent forms electronically for minors, it would be ideal if the patient's name wasn't replaced by the guardian's name. Also, when we submit a consent for a tooth number, it would also be nice if that tooth number we input carried over the the person who is filling out the consent, as they have NO IDEA what tooth is being worked on (and just guess). Also, It would be IDEAL if that form wasn't then logged under the guardian's account once completed. Essentially, it would be nice if any feature of the consent form worked. Having these issues…

    1 vote
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  2. Add Save the Date to Cloud9 ortho software please!

    1 vote
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  3. Integrate with Jane!

    Please integrate with Jane as it can help with the efficiency and use of the features in the weave app!

    1 vote
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  4. confirmation number

    Please add the ability to copy a credit card confirmation number right from the weave desktop app. The amount of time and clicks it takes to just apply a payment and print a paper receipt for the patient is unnecessary and inefficient.

    1 vote
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  5. Surgical Follow Up reminder

    I would like set up a feat for our sugical patients where a text is being sent out the night of their surgical procedure. I have worked with some team weave members and this feature would not work for our office because I can't set a specific time for it to go out, only hours after the procedure. Also, these texts can only go out during office hours. We wanted to personalize this message with out Dr. phone number. If these messages are going out during office hours patients are calling the Dr. during his work day. Again... not an…

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  6. Automatic Removal of Schedule Exceptions that have passed

    Our office makes use of the schedule exceptions quite a bit. We wish any scheduled exceptions after they have passed to just be removed on their own instead of staying on the list. It builds up really quickly and makes it where you end up with several pages of exceptions that we have to manually delete on our own.

    1 vote
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  7. TTP payments issue

    TTP payments should calculate in totals for the date it was paid, not the day the link was sent. It makes bamacning a nightmare the way you have it currently set up.

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  8. Text image quality

    I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.

    This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.

    1 vote
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  9. Text image quality

    I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.

    This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.

    1 vote
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  10. weave payments - custom language on receipts

    Would be nice to have the option to customize what the receipt states through weave payments, which as return/refund policy.

    1 vote
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  11. Office hours don't update the phone trees

    We're having different hours due to a temporary construction project. I used the new weave app to update our office hours, but the phones didn't change. I needed to log into the legacy app to make the change. I'm fine doing that if I need to, but that need to be taken into account before discontinuing access.

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  12. Phone call reporting

    I would like to be able to run a report for certain phone lines dialed in a phone call. We have our new patients push option 2 to get to the front desk. I would love to see how many patients pressed option 2 that month to see how many new patients are calling in vs how many we have gotten scheduled.

    1 vote
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  13. Online scheduling

    , give patients the capability to view exact openings in the schedule and book those times

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  14. Opting out of texts

    Allow to look at previous text history when a patient opts out of texts. There is important message history that we need access to if a patient opts out. We should be able to view that information like we could in the legacy app.

    1 vote
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  15. Payments

    Why are there so many clicks to get to the payment screen with the new weave app? The old version worked just fine!!!!

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  16. Automate pausing call recording to handle credit card info over the phone

    Establish a system in the back end that automatically pauses phone call recording when credit card information is spoke aloud to prevent recorded calls from including credit card info. You could utilize an active listening system that listens for keywords then pauses recording.

    Being a service provider for phones that work with EHR's and medical practices, having the ability to automate pausing call recording when taking payment information over the phone will be indispensable with PCI compliance and your customers.

    1 vote
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  17. Recalls

    When sending recalls to patients it would be nice to be able to turn off the marked as read feature when they reply " YES"

    1 vote
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  18. Edit Payment request dates

    I would like to be able to change the date of the payment requests we enter then be able to sort by the date. That way we can enter in expected copays due for the week and not just have a list of "payments due".

    1 vote
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  19. Phone Directory

    Phone Directory for non patients (dental office) that includes caller ID pop up on computer work station and allows you to dial phone number from Weave App.

    1 vote
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  20. Desktop app

    Why is there no way to Add New Contact from Messages?

    1 vote
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