New Weave App
51 results found
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Option to change settings for how call populates (first name versus preferred)
There needs to be a way to change the setting for how a call or message presents...our office needs it to populate first and last name, not the preferred.
1 vote -
Make team chat able to monitored
The office administrator and owners need to be able to monitor the team chats to make sure they are not misusing the feature.
1 vote -
"Save the Date" function compatible with Cloud9
We are currently manually sending digital forms to new patients, but if we could schedule the appointment in Cloud9 and within 15-20 mins a text could go out to new patients with the digital form attached would be fantastic. Could save the team and patient's time, plus it provides peace of mind that they are getting the forms and reminders and the patient will appreciate the efficiency.
Plus for regular scheduled appointment it would be nice for patients to be able to add the appointment to their apple or google calendars,
1 vote -
payment requests and printing confirmations/details
I'd like to recommend including the confirmation number when listing the payments on the Payment Request page. See the screenshot attached. I record payments along with the confirmation number. I end up printing out separate payment details since there currently is no way to print out multiple patient details on one page. See other attachment. I need to have these copies to balance our daily deposit and make sure patients accounts were recorded correctly.
1 vote -
MESSAGING
When I go to compose a new message and for instance type Noah, why isn't the list of patients in alphabetical order? Seems a no brainer
1 vote -
New to Weave so forgive me but, Notifications need to be GLOBAL not workstation specific
We have 2 receptionists that sit right next to each other and have 5 other front desk personnel who field Notifications for the office. When one takes care of the action needed for whatever that notification requires and then deletes it, it remains under everyone else's Notifications. Therefore, we have multiple people thinking there is still an action to be taken for that notification which is very counterproductive and a waste of time. I get it that some offices have one receptionist and this may not be a problem but for us it is. Right now, they are all struggling…
1 vote -
Weave Feedback from it's users
It would be nice if when you post a feedback here for it to be dated.
1 vote -
gmorgandaa@dermatlanta.com
Would love to see a "Sent" Category under the Fax tab in the New Weave Experience plus a fax transmit status (Failed or Transmitted) in the "Sent" category so we can easily see if we need to resubmit a fax that didn't go thorugh.
1 vote -
Under Messaging - Templates
It's something small but when you are looking to add multiple or checking your templates the list is random and you have to click on Template to sort Ascending or Descending every time to put them in alphabetical order to find the template you want. Why doesn't it just stick? The less we have to click, the more efficient we can be.
1 vote -
Export Overdue Patient List
I think it would be very helpful and beneficial to be able to export the "Overdue Patients" list from the Weave App onto the Weave website portal to be able to easily look up and tell when they are due for appointments. Also, it would be even better to be able to bulk text that exported list on the Weave website to better reach those overdue patients and get them scheduled.
1 vote -
Customize Weave Form Layouts
For our office, we print out the forms and the multi-column layout is hard for our providers to read. we would like to have a single line for a question. Then the next question would drop to the next line. Essentially one column forms.
1 vote -
Searching within the Messages for Previous Threads/Convos
As I'm using the new app, one thing that I frequently miss is the ability to search for a previous conversation within the messages. On the legacy app, there was the search bar and I was able to search messages by the patient's name. I understand that I can do something similar on the app by going first to the patients tab, and THEN searching for the patient, and then their text conversation. It's an additional 3 steps but I believe it would be much more efficient in the messages tab... Help!
2 votes -
Audio messaging arrangment
Give the company the choice as to getting audio messaging in the order that is best for them either descending or ascending( most current message is either first or last.
1 vote -
admin control over message signatures
I want to be able to turn on a signature that all users must use. Many users don't use a signature because they can not be bothered to learn to set one up. I want to be able to set a default office signature that everyone has to use unless they set a different option up.
1 vote -
New Weave Experience NWX
We have Eaglesoft and we put the patients name of insurance in the preferred name box. That is what is showing up under NWX as the patients first name. We use the "preferred name" box in Eaglesoft as a quick reference guide to see what ins the patient has. We need to be able to see the patients first and last name when searching through weave instead of the preferred name
1 vote -
Excel Report for Reminder prompts
Can we get access to a report that shows all the reminders for vaccines and appointments needed for our client? Like an excel spreadsheet op
2 votes -
Add the "Utilize 'Actionable' Tab" option to the mobile app.
Lack of "Actionable" was one of the reasons we did not switch to the new experience in Windows. However, now the Windows app has the actionable option, but the mobile app was pushed out without this feature and now we have no way to synchronize our views between Windows and mobile. We do a lot of ambulatory work and many team members exclusively use the mobile app--they would like to have the same view available.
1 vote -
Permissions
It would be great to have a permission that can use the current contacts in our Weave account and not have permission to add clients.
0 votes -
Need a report generated that would show the patients that have opted out by texting STOP to us so we can OPT them out on our PMS also.
Need a report generated that would show the patients that have opted out by texting STOP to us so we can OPT them out on our PMS also.
2 votes -
Implement the ability to add mobile apps to a call queue
Over the past few days due to a major snowstorm that hit our area, a few of our office staff have had to use the Weave mobile app from home. Since we can only add users of the mobile app to a Call Group and not a Call Queue, there were several calls that ended up getting lost and marked as "Abandoned" in the call log, meaning that these callers had to be called back after a previous call has ended. This doesn't really make sense considering mobile app users can easily be added to a Call Group, so why…
4 votes
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