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New Weave App

How can we improve our new Weave application?

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159 results found

  1. Tag messages is more places

    It would be great it you could add a tag in more places then just having the message open and hovering over it. If you could tag from the Inbox, click the three dots and have tag as an option along with marked as read, block sender, etc. It would also be nice to be able to tag when you have the message popped out.

    1 vote
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  2. messaging and Voicemails

    We loved how the VM and message old "bubbles" on previous version each showed what was in queue now it reverts to the bell up top and is not useful in anyway! the abilty to navigate around the system now is very difficult We were able to see if one of us were answering a specific text with a yellow band that would come up saying the other one of us was already doing that. My actionable tab rarely has anything in it as it used to so I can see who and what I answered quickly, the phone has…

    1 vote
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  3. Manual Templates: Data Field - Bring back Appointment Date/Time Field

    We had old templates created with the data field for a patient's appt date and time. When we imported these templates from the Legacy version, that template no longer works properly due the the {appt_datetime} data field no longer being available. Please bring this back so that we can use the app in a more efficient manner. Thank you.

    1 vote
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  4. simplify

    1 vote
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  5. Appointment Confirmation Writeback on Softdent Version 119

    Weave does not currently support Softdent Version 119 with confirmation writeback. patients confirming thru weave does not show up on our softdent schedule.

    1 vote
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  6. Set an automatic logout of a user when the app has been left idle for a set amount of time

    We have an issue with users responding to text messages and answering phone calls under a different user's account as there are no assigned seating/work spaces in our hospital. This leads to confusion when a user is logged in, but someone else is responding to a text or answering a phone call. If I could set an automatic logout when the app has been idle for 3-5 minutes, this would help alleviate a good amount of the problem.

    1 vote
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  7. Make the Consent Forms Work

    When requesting consent forms electronically for minors, it would be ideal if the patient's name wasn't replaced by the guardian's name. Also, when we submit a consent for a tooth number, it would also be nice if that tooth number we input carried over the the person who is filling out the consent, as they have NO IDEA what tooth is being worked on (and just guess). Also, It would be IDEAL if that form wasn't then logged under the guardian's account once completed. Essentially, it would be nice if any feature of the consent form worked. Having these issues…

    1 vote
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  8. Appointment date and TIME

    On the new app when a patient calls it shows their next appointment date but no time - the old app had the time. We have a lot of patients call to check their appointment time and it takes a lot longer now to look that up. Please add the time on the new app

    4 votes
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  9. Add Save the Date to Cloud9 ortho software please!

    1 vote
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  10. 2 CONTACT MATCHES

    Why does it say 2 contact matches when a call comes in? Just give me a name so I have a clue who is calling.

    4 votes
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  11. New App Experience

    After using the new version of this app for a while, I’ve found several issues that make it more difficult to use and overall unnecessary.

    First, the new app takes up way too much space on my desktop. I usually prefer to split my screen between my scheduling software and browser for checking emails, and the old version was small and didn’t take up much space. It was also easy to bring the app forward and position it between the two tabs. However, the new app now takes up half of my entire desktop, making multitasking much harder.

    Another major…

    6 votes
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  12. Sidebar

    Can we somehow customize the left handed sidebar. For example, I want to put the patients tab higher up as I do not use payment forms facts. Is that possible?? Thank you!

    2 votes
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  13. Integrate with Jane!

    Please integrate with Jane as it can help with the efficiency and use of the features in the weave app!

    1 vote
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  14. confirmation number

    Please add the ability to copy a credit card confirmation number right from the weave desktop app. The amount of time and clicks it takes to just apply a payment and print a paper receipt for the patient is unnecessary and inefficient.

    1 vote
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  15. SIMPLIFY

    The new app is too function heavy, looks/acts like the portal web page. Setting to keep notifications on the lower right doesn't work; Fax cover sheet function does not allow tabbing to the fill-ins and does not keep previously entered cover sheet text for next use like the old/current version.

    6 votes
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  16. Insurance verification -

    the information should be pulled from our PMS - it is not so we are doing double work to verify insurance. We are doing double work by having to re-enter ins info for EACH and every patient in order to use the "easy" insurance verification. In what world does this make sense. It is ADDING time to our tasks - not simplifying

    2 votes
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  17. Remove inactive users/former employees from my Team Chat - Direct Messages list

    The "legacy" portal and desktop app would remove the inactive users from my direct messages list, and the "new " portal/app keeps them there, cluttering up my direct messages. Even though they are completely deleted from our Weave account, and all messages are deleted, they are still on the list. I don't mind if they are still shown in the patient phone calls and texts, but I don't want them in my Team Chat.

    4 votes
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  18. Surgical Follow Up reminder

    I would like set up a feat for our sugical patients where a text is being sent out the night of their surgical procedure. I have worked with some team weave members and this feature would not work for our office because I can't set a specific time for it to go out, only hours after the procedure. Also, these texts can only go out during office hours. We wanted to personalize this message with out Dr. phone number. If these messages are going out during office hours patients are calling the Dr. during his work day. Again... not an…

    1 vote
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  19. Automatic Removal of Schedule Exceptions that have passed

    Our office makes use of the schedule exceptions quite a bit. We wish any scheduled exceptions after they have passed to just be removed on their own instead of staying on the list. It builds up really quickly and makes it where you end up with several pages of exceptions that we have to manually delete on our own.

    1 vote
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  20. Notifications

    The notifications do not go away on the new app once a task is complete. We need this so that my coworker and I can share tasks and know when the other person has completed it. I would really like to see the red notification bubble attached to the widget bubble like it was in the old app. It makes it quick and easy for us to look and see what is still needing to be done.

    2 votes
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