New Weave App
159 results found
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Retrieval of Deleted Messages
We would like to have the ability for administrative users to access deleted messages in both customer and team interactions.
1 vote -
remote workers
Please expand service area to include remote workers. More and more practices are hiring remote workers and using the app remotely is challenging- we need support for them. Thank you
1 vote -
Softphones cannot be assigned to the Line Keys of a user's physical desk phone
In the Weave Softphone and Admin Panel, softphones cannot be assigned to the line keys of a user's physical desk phone. This limitation within Weave presents a challenge for many who would benefit from this functionality. Due to the lack of widely available documentation on this issue, I spent a significant amount of time attempting to configure this feature before ultimately confirming with Weave technical support that it is not possible. I formally request the implementation of this feature to enhance usability and efficiency.
1 vote -
Schedule formatting issue
When looking at my Weave schedule, all patients are scheduled under 1 provider, and not each of our 4 hygienists. I was told this is because when converting from Softdent, the provider is used for the schedule format in Weave, not the hygienist listed. This is a huge flaw, and I cant find which patient is scheduled with which hygienist.
1 vote -
Auto Messaging
Would be great if with the auto messaging missed text, the auto text is triggered to turn off if my office does correspond to a patient after hours.
1 vote -
Internally working to improve protection of clients from spam calls
Not sure how to make this happen as I am not a tech person but our tech company monitors hacking and blocking issues with our internet, we have reached our limit with blocked calls within our weave application and get several spam calls an hour taking away from client care and team productivity. This seems like something the tech side of weave could better control or at least be working on a solution for.
1 vote -
Confirming future dates from the dashboard
We would like to be able to confirm from the Weave app for next day or two days in advance under the Confirmation Status widget on the dashboard. Most offices confirm the day before and the Weave app only allows you to confirm the day of.
1 vote -
Email Campaign Recipient Names
In the new weave app, offices are unable to see the recipient names after filtering the audience segment for email campaigns. They would like to see who the email will send out to, in the same way you can see the recipient names when sending out the text campaigns. Please make this available as it is important for them to see who the email campaign will be received by when creating the email campaign before sending it out.
1 vote -
Text Campaign
Customer needs to be able to add more to the text template for. It's limited to 132 characters, and we think it should be increased to at least 500 minimum, so feel free to add more characters. Thank you!
1 vote -
Email Notification for Specific Forms Completed to Certain Users
I would love to see an automated email sent out if selected to a user who needs notification that a certain form has been completed and is sitting in inbox. The top right notifications disappear and my staff has to constantly check inbox for benefit verifications. I would love to see an options where an email notified for certain forms if we want to the people in our organization who needed to know so they could take faster action.
1 vote -
Allow the letter "A" to be a valid confirmation response when confirming appointment
Allow the letter "A" to be a valid confirmation response when confirming appointment. Many patients respond with this letter and the system does not recognize it.
1 vote -
Text Marketing
They should really have a photo upload with this idea.
1 vote -
Patient Overview and Schedule
On the patient overview it indicates the appointment status but does not show the time of the appointment. Looking at the schedule is not user friendly. I suggest minimizing to see the entire day.
1 vote -
Kiosk Mode scheduled patients/forms
Previously when being able to go to weave.forms.com, when we would pull it up to have our patients fill out their forms as they come in using our IPads, it had just a list of the patinets on the schedule for that day and it made it very quick to click the patient name and form we needed them to fill out. Now, it has a random list of the same people everyday, even some that are inactive and its not the lsit of who is on the schedule. So now we have to search the patient first and last…
1 vote -
Forms
Please bring back the old forms, now it is hard to refresh and lagging to send forms, you are trying to put everything together in one app and it DOES NOT WORK WELL!!!! Every time I need to review any form I have to keep refreshing the screen and having to wait for Everything to load, when all I need is the forms. Slowing workflow.
1 vote -
Text messages directly saved into pt chart
Allow all texts to be directly saved into the patient chart under comments so there is a record of the text messages in the chart
1 vote -
Modernizing Medicine (ModMed) and Weave
My practice management system is Modernizing Medicine (ModMed). We are trying to fix the recall issue between ModMed and Weave. I called ModMed and they are happy to integrate with Weave and fix this issue, however someone from Weave will need to reach out to ModMed, here is the email to contact: synapsys@modmed.com. If someone can reach out to me directly to know this is getting fixed, that will be great. My email is: ssullivan@nadcdermatology.com
1 vote -
Download data
I need a way to download call data using a custom date range. Right now, I can only download one page at a time, and I need to download a month's worth of data. Can someone call to discuss options? Please Fernando with Austin Plastic Surgeon at 512-730-1934
1 vote -
Automation is key! Let's auto populate as much as we can!
When an online appointment request is accepted the patients name and phone number automatically populate to OfficeMate. However the patients address and insurance does not. We have to take a screenshot of the appointment or write the information down BEFORE we accept the appointment and then go back to OfficeMate and enter the information manually after we accept. Super inconvenient! If we do not the information is not accessible after accepting, and the patient must resubmit it. Not okay! I am surprised that as intuitive and awesome Weave is you missed this very simple convenience. Let's fix this ASAP!
1 vote -
Health History Form Glitch
I am editing our health history form, as I am working on it and a phone call comes in, patient info pops up on the right hand side and it must reset the page and all my work is lost, i hadn't saved it yet, because I was just working on it. Has happened multiple times to me.
1 vote
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