AdminJoseph Draschil (Director of Product, Weave)

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  1. 1 vote
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  2. 37 votes
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    AdminJoseph Draschil (Director of Product, Weave) commented  · 

    *Product Improvements * submission from <@U04N3TRGPUG> *What department are you in? * Support *Which Feature does this pertain to? * Phones *What area of the Feature? * Analytics *What pain points/suggestions does the office have? * This office would like the ability to track transferred calls in their phone analytics. *Is the customer registered on <http://feedback.getweave.com|feedback.getweave.com>? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * <mailto:dhiggins@jmpetresort.com|dhiggins@jmpetresort.com> *Name of office requester * Dan Higgins *What is the office Phone Number? * <tel:(508)588-5661|(508) 588-5661> *Location ID of request * b6071368-6fc6-4ba5-a523-694fef22be6f

  3. 3 votes
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    AdminJoseph Draschil (Director of Product, Weave) commented  · 

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call in to get this information *Is the customer registered on <http://feedback.getweave.com|feedback.getweave.com>? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * <mailto:knetterk@yahoo.com|knetterk@yahoo.com> *Name of office requester * Kristin *What is the office Phone Number? * 2062461427 *Location ID of request * a8af78c3-54fa-41e3-89c3-40847d6bdf7f

    AdminJoseph Draschil (Director of Product, Weave) shared this idea  · 
  4. 17 votes
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    AdminJoseph Draschil (Director of Product, Weave) commented  · 

    *Product Improvements * submission from <@UPKQ4K4G6> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Voicemail Override *What pain points/suggestions does the office have? * Office chatted in and liked the updates to the VMO however they do not like that you have to be in the admin portal or mobile app to turn this on and off, "do not see an easy way to toggle it on and off from the desktop app" they use it daily and would like the option back in the desktop app to toggle on and off. *Is the customer registered on <http://feedback.getweave.com|feedback.getweave.com>? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * <mailto:bettina.lowe@yahoo.com|bettina.lowe@yahoo.com> *Name of office requester * Bettina Lowe *What is the office Phone Number? * <tel:206-622-7237|206-622-7237> *Location ID of request * afe36b62-618b-496c-aecb-4be9c6652e68

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    AdminJoseph Draschil (Director of Product, Weave) commented  · 

    *Product Improvements * submission from <@U0255FFSMBL> *What department are you in? * Support *Which Feature does this pertain to? * Phones *What area of the Feature? * Call Forwarding *What pain points/suggestions does the office have? * Office would like the ability to turn a saved call forwarding on/off with a toggle brought back. *Is the customer registered on <http://feedback.getweave.com|feedback.getweave.com>? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * <mailto:baldwitr@gmail.com|baldwitr@gmail.com> *Name of office requester * Tim Baldwin *What is the office Phone Number? * <tel:301-985-9100|301-985-9100> *Location ID of request * 846abba5-95c7-4f55-b7cf-12571f23664e

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