The call analytics available at the company and store level are not analytics at all. We need basic call reporting. Roll up Abandon Rates, Number of calls, # Current client calls and # of all calls. # calls not answered during business hours.
Those are just a few examples of valuable metrics needed.
The call analytics available at the company and store level are not analytics at all. We need basic call reporting. Roll up Abandon Rates, Number of calls, # Current client calls and # of all calls. # calls not answered during business hours.
Those are just a few examples of valuable metrics needed.