In the morning huddle I would like to see the collection to date just the same way I can see the production to date.

The recording of abandoned calls drives our call answer rate way down. There should be a way to filter out the abandoned calls so we have a true call answer rate.

It would be helpful to see which option(s) a caller selected on a phone tree. At the least, it would be helpful to see which extension they were last ringing to before they abandoned the call, or on which extension they left a voicemail. This would help track down or troubleshoot complaints from callers who say they don't make it through or they aren't getting called back.

It would be great if for those of us who have phone trees, to see what option the client selected when the called in. We are having a very hard time looking at our true call answer rate since it does not seem to be accurate since calls that have OPTED to go to voicemail are being marked as "missed".

The analytics are great but if they would only record data while the practice is open, that would be more meaningful to me. I've run call centers in the past and having an accurate answer rate is very important.

Is there a way to put a time on the answer rate? In my past life, we wanted our team to answer every incoming call within 20-seconds (Average Speed to Answer=ASA).

How are abandoned calls recorded and what warrants a status of "abandoned"? Having this information would help me greatly. Thank you!

Why did we take off the separation, of missed calls and abandoned calls? or why did yall remove the Open Closed missed calls? are they now combined?

It would be great to see insights by user - would help me track how evenly the workload is split between all my team members.

Call Analytics - Tracking of number of calls placed on "Park" or "Hold", answered by extension, duration of time on hold, etc.

I also need to see outgoing call analytics. The volume of calls being made/completed helps us determine workloads and whether technologies can reduce the burdens.

Hey there, we're trying to get a sense of how many 'New Caller' Contact Types there are within a given month. 'Contact Types' field is a column within Table view of the Phone's Analytics, but when I download the csv, that column is not included in the data. Can you please add this column to the csv export? This seems like it would be a very simple fix since the data is already in your database.

Also, it would be really helpful if there were a way to tag calls as they come in, in order to catalogue how many leads we receive each month.

Would love to see what lines are being picked up by what device. I know you have the call record, but I would like it be specific to the actual device name.

-How are so many calls labeled as "missed - open hours > sent to voicemail" when no phone tree has a fallback to send to VM during open hours? I have calls labeled answered when I have record that they were actually forwarded to an outside number. Monitoring truly missed and forwarded calls is vital for our operational analytics.

-When table downloaded, time zone is altered and unable to reformat to local time. This makes it difficult to isolate data.
-More filters would remove the need to download tables. Timeframe, called number, department, etc.

Seems like everyone needs to separate extensions. When can this be done?

Need be able to separate the calls going into each inspection
.

Hello everyone,

I hope this post finds you all in good health. I am writing to express some concerns and seek some clarification regarding a recent change that has been implemented in Weave's phone call analytics system.

We've noticed that the office filter, an essential feature for our operations, seems to have been removed from the system. This feature was integral to our analytical process, allowing us to sort and view data based on different offices. Its absence has posed significant challenges for us in efficiently analyzing our call data.

Given the importance of this feature to not just our operations but, potentially, many others' as well, we're curious about why such a significant change was made. Was this an intentional alteration or a temporary glitch? If it was an intentional change, could someone from the Weave team provide insight into the rationale behind this decision?

We understand and appreciate that system updates are often necessary to improve functionality and user experience. However, we also believe that maintaining open communication about these changes is essential to ensure smooth transitions and continued efficiency for all users.

Hence, we request urgent attention to this matter from the Weave team. If there is any workaround or alternative solution available, we, and possibly other users, would greatly appreciate your guidance.

Thank you all for your time and consideration. We look forward to a response and further clarification on this matter.

Analytics...We would like to be able to see the call log for each dept within our phone tree. We would like to be able to view the number of calls coming in, Calls missed and voicemails.

I need an option to filter the extensions.

I would love the ability to filter based on whether the calls came in during open hours, break hours, lunch break hours, or closed based on the schedule set in the desktop app. This is important to be able to track for efficient in missed calls vs answered.

Love these analytics! It would be awesome if we could break it down by our call groups to identify which area of the office is missing calls.

I would love the ability to filter based on whether the calls came in during open hours, break hours, lunch break hours, or closed based on the schedule set in the desktop app.