Nicole Sandoval

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  1. Call Analytics in Weave Portal (Website)

    25 votes
    38 comments  ·  Analytics  ·  Admin →
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    Nicole Sandoval commented  · 

    The locations that have phone trees set up have calls that are labeled as “missed” when they actually got redirected to the pharmacy voicemail box.

    We’d like to suggest a built-in filter that can exclude those "missed calls" from their metrics to better benchmark our locations.

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