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Jadee Shaw

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  1. Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.

    14 votes

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    0 comments  ·  Analytics  ·  Admin →
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    Jadee Shaw supported this idea  · 

  2. Call Analytics in Weave Portal (Website)

    14 votes

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    24 comments  ·  Analytics  ·  Admin →
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    Jadee Shaw supported this idea  · 
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    Jadee Shaw commented  · 

    -How are so many calls labeled as "missed - open hours > sent to voicemail" when no phone tree has a fallback to send to VM during open hours? I have calls labeled answered when I have record that they were actually forwarded to an outside number. Monitoring truly missed and forwarded calls is vital for our operational analytics.

    -When table downloaded, time zone is altered and unable to reformat to local time. This makes it difficult to isolate data.
    -More filters would remove the need to download tables. Timeframe, called number, department, etc.

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