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1. Phone Tree additional tracking

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   8 comments  ·  Legacy Desktop App » Phones  ·  Delete…  ·  Admin →
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   Jadee Shaw supported this idea  ·  Dec 5, 2023

2. Call Analytics in Weave Portal (Website)

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   36 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Jadee Shaw supported this idea  ·  Dec 5, 2023
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   Jadee Shaw commented  ·  Dec 5, 2023  ·  Edit…  ·  Delete…

   -How are so many calls labeled as "missed - open hours > sent to voicemail" when no phone tree has a fallback to send to VM during open hours? I have calls labeled answered when I have record that they were actually forwarded to an outside number. Monitoring truly missed and forwarded calls is vital for our operational analytics.

   -When table downloaded, time zone is altered and unable to reformat to local time. This makes it difficult to isolate data.
   -More filters would remove the need to download tables. Timeframe, called number, department, etc.

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