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Cory Shamis

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  1. Call Analytics in Weave Portal (Website)

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    34 comments  ·  Analytics  ·  Admin →
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    Cory Shamis commented  · 

    Hey there, we're trying to get a sense of how many 'New Caller' Contact Types there are within a given month. 'Contact Types' field is a column within Table view of the Phone's Analytics, but when I download the csv, that column is not included in the data. Can you please add this column to the csv export? This seems like it would be a very simple fix since the data is already in your database.

    Also, it would be really helpful if there were a way to tag calls as they come in, in order to catalogue how many leads we receive each month.

    Cory Shamis supported this idea  · 

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