Jennifer Batcher

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  1. Call Analytics in Weave Portal (Website)

    25 votes
    38 comments  ·  Analytics  ·  Admin →
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    Jennifer Batcher commented  · 

    There is no way to monitor individual phone activity other than answered calls. This seems strange as practices rely on this information. I would like to request to be able to monitor incoming calls, ignored, and answered call per extension. This would also be beneficial to be able to see how many calls are coming into specific selections in the phone tree. Please feel free to email me to chat about these analytics topics. We love the system but the analytics could use a lot of help.
    Creating agents for staff to log into so you can see when a user logs in and out, how many calls they receive and answer. A agent system so that you can monitor who you'd like to receive calls first and seconds etc.

    Jennifer Batcher supported this idea  · 

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