Vivi
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21 votes
An error occurred while saving the comment An error occurred while saving the comment Hello everyone,
I hope this post finds you all in good health. I am writing to express some concerns and seek some clarification regarding a recent change that has been implemented in Weave's phone call analytics system.
We've noticed that the office filter, an essential feature for our operations, seems to have been removed from the system. This feature was integral to our analytical process, allowing us to sort and view data based on different offices. Its absence has posed significant challenges for us in efficiently analyzing our call data.
Given the importance of this feature to not just our operations but, potentially, many others' as well, we're curious about why such a significant change was made. Was this an intentional alteration or a temporary glitch? If it was an intentional change, could someone from the Weave team provide insight into the rationale behind this decision?
We understand and appreciate that system updates are often necessary to improve functionality and user experience. However, we also believe that maintaining open communication about these changes is essential to ensure smooth transitions and continued efficiency for all users.
Hence, we request urgent attention to this matter from the Weave team. If there is any workaround or alternative solution available, we, and possibly other users, would greatly appreciate your guidance.
Thank you all for your time and consideration. We look forward to a response and further clarification on this matter.
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1 vote
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13 votes
An error occurred while saving the comment May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681 - Vincent
Why did we take off the separation, of missed calls and abandoned calls? or why did yall remove the Open Closed missed calls? are they now combined?