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Steve Markow

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  1. call recording redactions

    24 votes

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    11 comments  ·  Desktop App » Advanced Filters  ·  Admin →
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    Steve Markow commented  · 

    We have an issue with PCI compliance with credit cards if a patient calls in with their credit card number over the phone. This creates a security risk. I can think of a couple possible fixes for this. First, an option to pause the recording while taking the patient information. Second an option to just turn off the recording for a particular phone call. Third an option to press a button to introduce white noise into the recording while taking the information. The first two seem like they would be an easier option to implement. One possible other option would be to have a second, non recorded line that we could transfer the call to when taking credit card information. Thanks.

    Steve Markow supported this idea  · 

  2. Text Auto-reminder to take medication prior to appointment. (aka pre-med)

    114 votes

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    Added to Backlog  ·  21 comments  ·  Desktop App » Auto Email Reminders  ·  Admin →
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