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Heather Madsen

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  1. Phone Tree additional tracking

    35 votes

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    8 comments  ·  Desktop App » Phones  ·  Admin →
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    Heather Madsen supported this idea  · 

  2. Hold Time

    21 votes

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    3 comments  ·  Analytics  ·  Admin →
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    Heather Madsen supported this idea  · 

  3. Call Analytics in Weave Portal (Website)

    21 votes

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    34 comments  ·  Analytics  ·  Admin →
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    Heather Madsen commented  · 

    I also need to see outgoing call analytics. The volume of calls being made/completed helps us determine workloads and whether technologies can reduce the burdens.

    Heather Madsen supported this idea  · 

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