Desktop App
556 results found
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More voicemail options
A few suggestions:
- Archive option for Voicemails: being able to not delete the voicemail but to save it in a different area?
- Saving Voicemail to patients profile
- Voicemail usage details: being able to see how much storage you have left for voicemails.1 vote -
Bulk text messaging
In Bulk text messaging, I was informed by the rep today that even if a time is selected to send text message, it could take up to the next day before sending. A 2am text would not be acceptable for our office or especially patients. Is this something that can be fixed?
1 voteWe comply with government regulations and don't send messages out from 10:00pm-7:00am local time. The overwhelming majority of messages are sent within an hour of the scheduled time.
Matt Schultz
Weave Product Managment
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Template
In the portal, could you please create a tab for text message template edits? The old portal had one and it was very helpful.
1 vote -
Multi-Voicemail Availability on App
It would be wonderful to be able to access other mailboxes from the app. Currently, our office has a general mailbox, an Rx refill mailbox and an after-hours/emergency mailbox. Any time we get a call after hours, we get a text that redirects us to a website where we have to login every single time (twice for some reason). It is just a bit of a hassle compared to being able to check it right from the app where we can see the name of the client and everything.
3 votes -
Mute or Disable Call Pop for Specific Users
It would be nice for user settings to toggle whether or not call pop appears for specific users. It would also be nice to be able to select what call pop notifications will appear (phone calls, messages, team chats, etc.)
1 vote -
Auto-Messaging Time Early
Please provide more time choices for time early for reminders. We timed our new EHR, and it takes 20 minutes for a follow up patient to check in and 40 minutes for a new patient to check in. Please add 20 minutes early and 40 minutes early as drop down options. Thanks.
1 vote -
Rescheduled Appointments
We are Dolphin users new to Weave. We just learned that Weave cannot read when an appointment is rescheduled in Dolphin causing frustrated families/staff and confusion.
For example, a patient is scheduled for Tuesday. They call Monday to reschedule to the following month. They still receive the same day appointment reminder on Tuesday even though the appointment is no longer on the schedule.
Dolphin uses a drag and drop rescheduling feature. Once rescheduled, the old appointment is now categorized as 'Rescheduled' appointment status. Why can Weave not read this status 'rescheduled' and no longer send appointment reminders?
It is simply…
1 vote -
Staff member name at end of texts
We've had some patients mention that, when texting our office, they don't always know which staff member they are talking to. Short of the staff manually typing their name at the end of each message it would be nice to have an option to automatically sign text messages with their names. Something as simple as "-Karen".
1 vote -
Cancelled/rescheduled auto text notification
Similar to the "Save the Date Text" this would be an auto notification of a status change of cancelled/rescheduled of an appointment. Lets the patient know their appointment has been removed, or in the event staff accidentally remove an appointment the patient could call/text in and the error could be fixed.
I apologize if this has already been send in, could not find my exact feedback in all the other requests.1 vote -
Copy and past patient ID
I would same a tremendous amount of time if we could copy the patient ID from the weave app into our EMR. Currently will not let you even highlight the ID number. Defeats purpose of phones showing who is calling as we still have to search for the patient in the EMR.
1 voteHi Erik!
This is something we have available for you in the New Weave Experience. If you click here, select a contact, then you'll see immediately above their name in the Contact Panel is their patient ID. You can copy and paste with one click by clicking on it.
Thank you!
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allow new fax to search by all names
The new fax in Beta searches the directory by fist name only it's difficult when faxing clinics, pharmacies and other doctors to find them.
Also the fax still doesn't work in the legacy or the desktop app since the update, We need to log into the web browser version to send but we do receive.
1 voteIn the New Weave Fax, search now applies to the entire name or the phone number.
Matt Schultz
Weave Product Management
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Auto-text for when office is closed
It would be great if there was an auto-text that would be sent to patients that text our office when we are closed similar to the "missed call" auto-text.
We have patients and families that only respond through text and will text us at all hours thinking that we'll respond at all hours.
Having something simple just stating we are closed and will get back to them once we reopen unless it's an emergency, helps set a boundary and let's them know we haven't forgotten about them.
1 voteHi Catherine - this feature was added to Auto-Messaging (in Portal) back in December!
Best,
Matt Schultz
Weave Product Management
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Schedule function to send the payment text messages
we want to send the payment link text message to the patient in working hours only (9AM to 5 PM) Monday to Friday. so it there any option to schedule these text messages so that patient can get them within the working hours. Please do let us know if this is possible or not. I know that you have same methodology available in the normal text message. Thanks you
1 voteHi Sandeep!
In our new experience, we do allow you to schedule invoices to be texted. If you'd like a quick walk-through, attached are two videos showing you how you can do this.
To log in, you'll go to https://app.getweave.com/home/dashboard. You can then schedule the payment via Payments or via the Inbox.
Please let me know if you have any questions.
Thank you!
Payge Kerman, Director of Product Design
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Do NOT run upgrades that will take this function down without notification
It is absolutely unacceptable to take out a primary function for an office like chat or phones for an update without any warning in the middle of a work day. I understand it needs to happen sometimes to fix issues for other offices etc. but you still need to update all users before this is done. Many office rely on the internal chat functions to operate business. It is just as detrimental for some offices to lose chat like ours as it is to lose phones for an hour. Very frustrated and disappointed in this happening today causing an outage…
1 vote -
List all patients with that phone number in active call screen
When a call comes in, it would be helpful if Weave listed all patients with that number. Weave doesn't always select the correct patient so a list allowing us to select the correct patient and therefore see the correct information would save us a lot of time.
1 vote -
Have Customer Names in Call Records
It would be nice if customer names were included in the call records, instead of just phone numbers. I think this would be helpful when searching through call records as well, instead of just looking for a number, we could search customer names.
1 vote -
"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
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Fillable PDFs not faxable?!
I see a similar request called "dynamic pdf" which I believe might be asking for the same feature but I believe a better description is needed. We learned the hard way that our faxes were all going out with blank text fields. Apparently Weave does NOT support fillable PDFs. This is pretty crazy as any office I have been in uses these types of PDFs. The recommend solution of printing the PDF (physically or digitally) then possibly scanning and then faxing the resulting PDFs is NOT a scalable process for a business.
3 votesThis is fixed in the new Fax in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Please fix Weave Voicemail menu.
Please, PLEASE fix the menu for checking Voicemail messages. It is very frustrating and time consuming to deal with. Happens whether we have only 10 voicemails or 40. Whenever you click on a voicemail to view the transcript or see more information, the screen autoscrolls up and down on it's own, registers as if you clicked on another voicemail no where near the one you want to open. When you delete a voicemail, it will load the transcript from an unrelated message into another voicemail that has nothing to do with it. It's just very time-consuming to check Voicemails this…
2 votes -
Enable Short Code
WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously
2 votesYou can now receive messages from shortcodes in the New Weave!
Matt Schultz
Weave Product Management
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