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  1. Patient level settings for auto text

    a way to mark which patients should be skipped and not send them an auto text.

    67 votes

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  2. Cancel Review Invitation for no-shows

    I would love it if the review link was not sent to patients that did not show to their appointment. I love the auto-send feature, but it sent a review to a new patient that had never been to our office and didn't show to their appointment. That doesn't make our office look great, and it is pretty inconvenient for us to go through and send out the review links manually. It would be awesome if that could be fixed! Thank you for your time.

    38 votes

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    Planned  ·  15 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Only send reviews after certain exam types

    It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.

    22 votes

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    Planned  ·  3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Enable Manual Texting for Home Number

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    16 votes

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    Planned  ·  7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Patient Communication Preferences

    As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.

    Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.

    11 votes

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    Planned  ·  7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Show Phone Number on Texting

    I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.

    11 votes

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    Planned  ·  6 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Choose number to text from patient portal

    Allow you to choose which number you would like to send a text message - for example: divorced father financally responsible # chosen vs mom's number. Better than typing # in message system as it doesn't save under patient name.

    9 votes

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    Merged  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Uploading attachments to more than just Weave Chat

    Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?

    This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.

    It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.

    6 votes

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    Planned  ·  1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Better management of review invite send times & frequencies

    Allow review invitations to be sent at least 24 hours after the patient's appointment. Also, we don't want them to receive the review notifications too late at night.

    4 votes

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  10. WebChat

    Webchat - A Webchat feature would be nice

    4 votes

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    Planned  ·  0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Set Reviews platform preferences

    To be able to edit the review link sent in the auto text message and not have the option for any other platform

    3 votes

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  12. Link Reviewers to Patients

    In the review message, it doesn't allow me to link my patients' names in the message. But the reminders do. Feels a bit wired. Maybe the development team can add this feature in.

    Thanks,

    2 votes

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  13. messages that only apply to Admins

    Updates that are only for Admins should ONLY appear on Admins computers. It really gets some employees upset when they can't do some things that they think they 'should' be able to do.

    1 vote

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    1 comment  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    We are currently working on a more advanced user role system that will allow you to grant access to specific features per user. Please look out for this in the coming year!

  14. Attaching images/files to body Newsletter

    Hi,

    We would like the possibility to add a file upload function to newsletters. We created a pdf/image newsletter and we can't use it on your platform. Your newsletter right now offers very limited customization and that's why we wanted to create our own design. We hope this can be implemented.

    1 vote

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