Desktop App
20 results found
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Resize Weave desktop app
Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.
77 votesWe have now released the new Weave experience into open beta, allowing all customers to use Weave on all devices, at all screen sizes. Want to know more? Register for one of our webinars!
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Customize color for desktop app
This new color scheme you've chosen is incredibly painful to look at long term. If we had an option to change it, even if just back to the original aqua, it would be better.
25 votesI am pleased to announce that with the release of the new Weave experience into open beta, we have released the ability to customize the color of your desktop app. This exciting change has made Weave even more powerful and flexible to suit your needs. Want to learn more? Register for one of our webinars, send me an email, or visit the Weave website.
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Who answered/placed the call visual
In the past under the patients phone number it showed who answered or made the phone call which was extremely helpful. But NOW it shows our telephone number. (we do not need to see our phone number) We have to click on the number to see who placed or answered the call, when it would convenient to see who answered the call over seeing our office phone number. This changed with the latest update and what we see on our call log should be available to us via the settings to make these changes ourselves.
9 votesIn the New Weave Experience this information is available. You can search and filter accordingly, as well as modify displayed columns in the table.
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It would be nice to be able to transfer voicemails through the desktop app
It would be nice to be able to transfer voicemails through the desktop app
6 votesYou can forward voicemails in the New Weave Experience
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Constant logging-in and being logged out - needs to stop
all the logging in - logging us out - having to log back in is awful! Now the new patient forms log us out of the main screen and we are logging in and out even more. This is making us look at other companies and we have stopped using weave in the back office as it is too hard to manage. Please fix this
4 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software. Thank you for submitting feedback. We value you and your feedback.
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Warning before closing app
The Weave app used to warn us before closing the app, and now it does not, so when we accidentally close it, we don't realize for a while and we have to log back in a bunch of times. If they can add this warning feature back, it would really help us out a lot. Thanks!
2 votes -
Stop auto log off
Stop the desktop app from automatically logging us out after X amount of time.
2 votes -
Mute or Disable Call Pop for Specific Users
It would be nice for user settings to toggle whether or not call pop appears for specific users. It would also be nice to be able to select what call pop notifications will appear (phone calls, messages, team chats, etc.)
1 vote -
Forward Voicemails in the App to a user with email notification
In the app on the phone and desktop, we should be able to forward the voicemail to another user. This should then prompt a notification to that user in the app and in an email. the email should contain the link to the voicemail and a transcription of the voicemail.
1 vote -
Desktop - Schedule - Filter by Appointment Type
Being able to filter the schedule by appointment type seems like a basic function one would intuitively expect in this kind of software.
1 voteThis is now available in the New Weave Experience. Go to Schedule > top right corner, click "Filter" > filter by appointment type. Voila!
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Reminder Preferences
It would be really helpful if there was a section in the portal that you can look up a patient and see their communication preferences. This mainly would be helpful to those saying they didn't get their appointment reminder that way we as the office can check to see if they are opt'd out of a certain reminder communication as they may not remember opting out or did so by accident and did not realize it. We have has multiple patients say they all of a sudden didn't receive their auto reminders and we have to tell them unfortunately we…
1 vote -
customize each Weave user's settings so some do not get patient notifications
Front desk get all messages from patients and staff chat messages.
Back office can customize so they will only get staff chat messages. Sometimes there's so many patient messages that the back office will miss the communication with the front office and doctor.1 voteThis is how it works currently.
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The Latest Update Ruined our Workflow
The latest update no longer allows us to see all patients linked to the account when we receive a text message. This function was useful because it allowed us to also see if they had a balance due, needed an appointment scheduled, or if they already had an upcoming appointment whiteout having to back out of the messages. I'm not sure why this change was made or how linking us to "custom contact" instead is useful but we would appreciate it if it could be changed back as this was a function we used constantly. Thank you.
1 voteHi Michelle! This was a bug that was fixed earlier this week. Sorry about that! If you update to version 7.35.18 then this should be back to what you're used to seeing.
Best,
Matt Schultz
Messages Product Manager
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text msg notices
It would be nice if there was a way to mark a text msg as handled for when we have multiple people working. If a patient texts in with a question/issue and one person calls them back and handles it, that text just looks like it hasn't been answered so if there was a way to mark that it was completed would be nice.
1 vote -
get rid of artifacts
There is a stupid artifact rectangular white square that appears on the screen. Is there a fix for it?
1 vote -
office hours
THE TIME CHANGE FOR OFFICE HOURS IS TERRIBLE . NEED TO GO BACK TO OLD WAY. IT WAS MUCH BETTER.
1 vote -
Minimize Weave box
We don't like the new update with the Weave box staying in the upper right corner of the screen. You can't move or minimize it, and it gets in the way of trying to see the full screen.
1 vote -
UPDATES NOT LIKED
NEW POP UP POSITION IS MORE ANNOYING THAN THE LAST. PLEASE LET US MOVE IT WHERE WE WANT IT OR ALLOW IT TO BE TURNED OFF. I DON'T NEED IT. PLEASE IT BLOCKS MY WEB FOLDER TABS. SO ANNOYING. PLEASE CHANGE.
1 vote -
Popup in bad location
The pop up is in a terrible location in the upper right corner. 1) I have to keep clicking ignore if more than 1 message just to remove it. 2) It covers up important icons in our dental software. I feel It should be able to be moved to the users preferred location? Hope this can be improved quickly. Thank you, Angie
1 vote -
Please let us move the Weave response box!
We would love to be able to move the weave response screen to another spot on the monitor rather than the lower right corner!
1 vote
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