Desktop App
13 results found
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Constant logging-in and being logged out - needs to stop
all the logging in - logging us out - having to log back in is awful! Now the new patient forms log us out of the main screen and we are logging in and out even more. This is making us look at other companies and we have stopped using weave in the back office as it is too hard to manage. Please fix this
4 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software. Thank you for submitting feedback. We value you and your feedback.
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Warning before closing app
The Weave app used to warn us before closing the app, and now it does not, so when we accidentally close it, we don't realize for a while and we have to log back in a bunch of times. If they can add this warning feature back, it would really help us out a lot. Thanks!
2 votes -
Stop auto log off
Stop the desktop app from automatically logging us out after X amount of time.
2 votes -
Reminder Preferences
It would be really helpful if there was a section in the portal that you can look up a patient and see their communication preferences. This mainly would be helpful to those saying they didn't get their appointment reminder that way we as the office can check to see if they are opt'd out of a certain reminder communication as they may not remember opting out or did so by accident and did not realize it. We have has multiple patients say they all of a sudden didn't receive their auto reminders and we have to tell them unfortunately we…
1 vote -
customize each Weave user's settings so some do not get patient notifications
Front desk get all messages from patients and staff chat messages.
Back office can customize so they will only get staff chat messages. Sometimes there's so many patient messages that the back office will miss the communication with the front office and doctor.1 voteThis is how it works currently.
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The Latest Update Ruined our Workflow
The latest update no longer allows us to see all patients linked to the account when we receive a text message. This function was useful because it allowed us to also see if they had a balance due, needed an appointment scheduled, or if they already had an upcoming appointment whiteout having to back out of the messages. I'm not sure why this change was made or how linking us to "custom contact" instead is useful but we would appreciate it if it could be changed back as this was a function we used constantly. Thank you.
1 voteHi Michelle! This was a bug that was fixed earlier this week. Sorry about that! If you update to version 7.35.18 then this should be back to what you're used to seeing.
Best,
Matt Schultz
Messages Product Manager
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text msg notices
It would be nice if there was a way to mark a text msg as handled for when we have multiple people working. If a patient texts in with a question/issue and one person calls them back and handles it, that text just looks like it hasn't been answered so if there was a way to mark that it was completed would be nice.
1 vote -
get rid of artifacts
There is a stupid artifact rectangular white square that appears on the screen. Is there a fix for it?
1 vote -
office hours
THE TIME CHANGE FOR OFFICE HOURS IS TERRIBLE . NEED TO GO BACK TO OLD WAY. IT WAS MUCH BETTER.
1 vote -
Minimize Weave box
We don't like the new update with the Weave box staying in the upper right corner of the screen. You can't move or minimize it, and it gets in the way of trying to see the full screen.
1 vote -
UPDATES NOT LIKED
NEW POP UP POSITION IS MORE ANNOYING THAN THE LAST. PLEASE LET US MOVE IT WHERE WE WANT IT OR ALLOW IT TO BE TURNED OFF. I DON'T NEED IT. PLEASE IT BLOCKS MY WEB FOLDER TABS. SO ANNOYING. PLEASE CHANGE.
1 vote -
Popup in bad location
The pop up is in a terrible location in the upper right corner. 1) I have to keep clicking ignore if more than 1 message just to remove it. 2) It covers up important icons in our dental software. I feel It should be able to be moved to the users preferred location? Hope this can be improved quickly. Thank you, Angie
1 vote -
Please let us move the Weave response box!
We would love to be able to move the weave response screen to another spot on the monitor rather than the lower right corner!
1 vote
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