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1. Advanced Filters/Appt Types

   *What department are you in? * Support
   *Which Feature does this pertain to? * Messaging
   *What area of the Feature? * Automated Reminders - Advanced Filters
   *What pain points/suggestions does the office have? * Offices often scheduled someone twice, back to back, for office organization, but the pt gets BOTH reminders and gets really confused. Normally this would be fixed with adv filters BUT OPENDENTAL doesn't work well with Appt types. Appt types pull from the "procedures" section of the appointment, and every combination of procedure is shown as UNIQUE appt types in weave, making it unusable for filtering tl;dr make OpenDental pull from Appt types rather than procedures so filters are applicable

   *What department are you in? * Support
   *Which Feature does this pertain to? * Messaging
   *What area of the Feature? * Automated Reminders - Advanced Filters
   *What pain points/suggestions does the office have? * Offices often scheduled someone twice, back to back, for office organization, but the pt gets BOTH reminders and gets really confused. Normally this would be fixed with adv filters BUT OPENDENTAL doesn't work well with Appt types. Appt types pull from the "procedures" section of the appointment, and every combination of procedure is shown as UNIQUE appt types in weave, making it unusable for filtering tl;dr… more

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   0 comments  ·  Advanced Filters  ·  Delete…  ·  Admin →
   Declined  ·  AdminMatt Schultz (Group Product Manager, Weave) responded

   This sounds like a bug - please send this to Support!