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  1. Bulk messaging

    Send mass emails, text messages to more than 1 patient.

    247 votes

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    Started  ·  137 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Call Park Requests

    I would like to suggest a ring back option when a person is placed on hold. Many times we get busy and the person on hold gets overlooked. I really feel that would benefit our patients and our staff.
    Thank you!

    120 votes

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    Added to Backlog  ·  42 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Online patient forms

    I am looking for online patient forms to integrate with dexis and go into the document center and to also be able to fill out these forms in the office on a tablet.

    93 votes

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    Started  ·  32 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Missed text auto reply

    We would really love an option for "auto reply to text messages" Example: Closed for holiday weekend. If a patient texts us, it would be nice if an automatic reply could be set that informs patient we got msg, but are closed until (date) and we will respond when we get back into the office.

    91 votes

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    41 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    86 votes

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    25 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Sound Notifications

    PLEASE we need sound notifications for text and especially chat! When we are busy working, in our software up front, or in with a patient, we have no idea that the pop-ups are there! This in an incredible source of frustration for us & for many other offices that we have talked to

    83 votes

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    40 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Search options for recent calls

    Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.

    75 votes

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    Under Review  ·  42 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Patient level settings for auto text

    a way to mark which patients should be skipped and not send them an auto text.

    74 votes

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    Planned  ·  29 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Auto-text for Pre-med

    It would be great if you could find a way that your system would recognize patients that required a pre-med and then would send and auto text to them.

    68 votes

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    Added to Backlog  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Automated phone call reminders

    It would be nice for patients to have the option for an automated phone call appointment reminder.

    58 votes

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    Added to Backlog  ·  18 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Unsubscribed Emails

    There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.

    49 votes

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    Request Received  ·  11 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Email Template Adjustments

    We would like to be able to adjust the email template for our reminders.

    48 votes

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    Under Review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Cancel Review Invitation for no-shows

    I would love it if the review link was not sent to patients that did not show to their appointment. I love the auto-send feature, but it sent a review to a new patient that had never been to our office and didn't show to their appointment. That doesn't make our office look great, and it is pretty inconvenient for us to go through and send out the review links manually. It would be awesome if that could be fixed! Thank you for your time.

    47 votes

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    Planned  ·  16 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Fax Confirmation Page

    Hello,

    I would like to request a fax confirmation page that we can view the date, time and status of the fax. A screenshot of the first page of the fax on this confirmation page would be helpful as well.
    As a medical provider we are constantly sending faxes to insurance companies. If they happen to not receive it when have to send proof to them that it was sent timely in order to get the authorization & our claims paid. This is very essential for our line of business. Thank you.

    42 votes

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    12 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Fax cover sheet - missing HIPAA notice

    Yikes - just realized the Fax Cover Sheet does not contain the federally-mandated HIPAA privacy language that all offices are required to have on any faxed document transmitting protected health information (PHI). This is a major liability and oversight on your part.

    https://concord.net/hipaa-compliant-fax-cover-sheet/

    Whether you’re new to the world of HIPAA fax regulations, or you’ve just never thought about this question, remembering to always include a cover sheet is easier if you’re aware of how important this step is. Simply put, there are three primary reasons why a cover sheet is important for HIPAA compliant faxing:

    Protecting the fax document
    40 votes

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    16 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Recurring Payment Plan

    PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.

    37 votes

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    Planned  ·  16 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 24/7 Website link

    Website link for payments

    35 votes

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Customize patient preferences

    We like to adhere to our patients needs. Can we improve the system to have an option to specifically send one patient 3 appointment reminders and another patient 1 appointment reminder? Some patients feel like there are to many reminders they receive.

    35 votes

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Payment Notification

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    32 votes

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    16 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Recognition of mobile numbers in any category

    I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam

    32 votes

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    Added to Backlog  ·  1 comment  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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