Weave Portal
92 results found
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Ability to remove queued reminders when patients cancel
We need a a way to delete queued reminder texts so that they do not send to patients who have cancelled their appointment.
This has happened multiple times to clients who have called before the texts have gone out to cancel their appointments and today it sent a reminder to a patient who had cancelled their appointment as they had to make the difficult decision to euthanize their pet. THIS IS NOT OK!!! If we are able to remove the reminder text from the queue ourselves before it is sent out, we can side step this issue and not frustrate…34 votes -
Email marketing needs more customization options
We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails
30 votes -
Better Audience segmentation for email campaigns
For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only
18 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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A way to track which missed calls you have called back
In the Admin Portal you can see the call records and filter by abandoned and missed calls, but we would love to see a feature where we can track the missed calls that we have reached back out to. Maybe adding a checkbox column.
11 votes -
Customize email marketing
I would like more customization in emails. I want to be able to add multiple images in between the text, not just one image at the top. I would like more pre-set templates. I would like to have email automation sequences we can set up, like a welcome email series. Or a series of emails for patients who did not start orthodontic or pending treatment.
6 votes -
Limiting User Permissions based on Services (Fax,SMS,Phone, ETC)
As a company we would really like to use the Weave's Fax system but we cannot have all of our weave users have access to our faxes.
We would like to have the ability to choose which users have access to the Fax system. Some of our users only need phone services other users only need access to the Fax side of weave. At this time there is no way to control our users access to features.
We will unfortunately have to pay for an extra service without the admin controls to limit user permissions.
6 votes -
DIY card on file by patients
Can we have a feature where patients are able to add their cards on file remotely? Most people don't feel comfortable giving the front desk their card info over the phone or even in person to store on file, but it'd offer a sense of peace & privacy to them if they're able to do it themselves.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Notify me when a patient has completed online paperwork
We text and also email the link for patients to update information. Once they complete that form it would be great to receive a notification that a patient has completed their paperwork. At this time, I have to check the website multiple times throughout the day. (Just an idea, but it would be great to receive an email once a patient has done it, no specifics but letting us know to check weave dashboard, or a simple notification on the weave portal) Thanks! This would be a great option and very helpful to everyone that uses weave.
4 votes -
Hours
Can we get a way to set up holiday hours for the year in advance? It is more time consuming to remember to set each day up as it comes. It would be great to set it all up at once and not have to worry about it the rest of the year.
3 votes -
Allow staff members the ability to update CSV files (i.e. no admin role needed)
Weave does not integrate with my EHR so we have to upload CSV file monthly in order to properly communicate with patients. This is a task for my staff but I don't want to make them admins in order to do this. Can this option be downgraded to staff members.
3 votesWe've heard this request multiple time before and would like to enable this functionality for staff members. This has been added to our opportunity backlog.
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Ability to add codes to insurance verification
Please add the ability to add specific codes to the insurance verification report. We have some procedures performed frequently but they are not listed when the verification is returned so we still have to go online to get that information for each patient. Thank you.
3 votes -
Add report filter for payments on terminal vs text-to-pay
We send patients text-to-pay links to collect a pre-payment prior to their visit. Now that Weave puts all payments in Open Dental automatically, we can't tell which were pre-payments. We would like to have a filter on the report to separate payments by text-to-pay vs. terminal.
3 votes -
Customizing Roles and Permissions
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Roles and Permissions
*What pain points/suggestions does the office have?
* Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.3 votes -
A Messaging System That Sends an Appointment Opening Privately to Multiple Users
A Messaging System That Sends an Appointment Opening Privately to Multiple Users... We could use like 5 separate groups so we can reach out by appointment type. If there was a certain template we could set for each, that would be even better. We are excited to work with weave and this is the only issue we have had switching over.
3 votes -
Appointment Type Filters by procedure code, not tooth number AND procedure code
When creating new filters for email marketing, it would be more beneficial to filter appointment types by procedure code, instead of grouping procedures together by tooth number. Also having the option to select multiple procedure codes for filtering appointment types would be much more useful and direct email marketing.
3 votes -
Email marketing filters - multi-select
Allow multiple insurance companies exclusion on the email campaign filters. It is set up to allow 2 insurance exclusion filters.
I need 25 insurance companies to be filtered out for my office. My canton office has 100s of insurance companies in its database. It is time consuming to make a filter for each company.
3 votes -
User History Report
Would like to see a feature to see reports of history for each user in Weave for an office.
3 votesProject currently in development for a log of user actions.
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Patient Prescriptions
Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!
2 votes -
Print a payment report by "recorded date"
It would be soooo helpful to be able to print a report of payments made by "recorded date".
If a payment is made after hours, I can't just print a report for payments made that day, because some of those payments will be recorded in our software on one date and the those made after hours will be recorded the following date. This makes accounting very challenging!2 votes -
Bulk message overdue patients to fill openings in schedule
When we have multiple openings in our hygiene schedule, we like to send a message to all overdue patients to offer those appointments and fill the schedule. The Bulk message feature does not filter out overdue patients, and you can't send bulk messages in the Overdue Patients list.
2 votes
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