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  1. New Patient Text/Communication

    Adding ability to communicate with new patient, send appointment confirmation

    51 votes

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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    This is a technical limitation of how the PMS integration with Weave works - we require the patient record to be made in order to properly trigger appointment reminders based on the scheduled calendar event.


    Best,

    Matt Schultz

    Weave Product Management

  2. Yelp Reviews needed

    Please incorporate Yelp reviews in the review section.

    12 votes

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    6 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Get rid of billing address for manual card entry

    The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.

    10 votes

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    6 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you all for your feedback and concern.  This particular update was required as part of our effort to further increase the security of our Manual Card Entry Transactions.  While we do not have any plans to retract this update, we will continue to monitor and look into possible adjustments going forward.


    Please note that you can use the Card On File feature to bypass this requirement, as long as you've used the payment method previously.


    I really appreciate your feedback and ask that you please continue to provide your thoughts, suggestions, and concerns going forward.  Thank you.

  4. Auto text response

    Auto text response. This capability exists at other offices. DETAILS: Our current process is to have patients text us from their car that they have arrived. We would love to have an auto response text that simply says "We have received your text. One of our assistants will text you when it is time to come in ." It would be even better if we could have the option to edit the auto response so we could edit at times to say. "Thank you for your text. We are running X minutes behind. An assistant will text you when it…

    5 votes

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    Declined  ·  1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  5. calendar view on desktop

    to be able to view schedule as calendar on the desktop software like the mobile app it will be very helpful.
    thank you

    5 votes

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    Declined  ·  2 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Read receipt on text messages

    When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.

    4 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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    Unfortunately, this isn't technically possible with texting. What you describe happening on your personal phone is something specific to iMessage or other closed-system messaging apps. Since we're sending a simple SMS text message, we don't get a read receipt back from the recipient. It's an inherent limitation with texting industry-wide.


    Best,

    Matt

    Weave Product Management

  7. opting back in to receiving text message invite

    When a patient "Opts out" of text messaging- I would like to send a new invite to them if they request to start getting text messages again vs have them shoot us a text to start..we have a lot of older clients and they are not text savvy and I have gotten a few requests to start them up again if they failed an appointment because they choose not to receive messages not understanding they would no longer receive reminders. This option was available on an old reminder system we had and was very useful.

    4 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  8. filter reviews

    Ability to intercept/filter reviews through Weave, then send a request to pt to post original review to google. Gives ability to intercept a bad review. Revenuewell has this feature.

    3 votes

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    1 comment  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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    This is called review gating and Google and Facebook both will block reviews for businesses that do this. Unfortunately, we can't help with this one!


    Best,

    Matt Schultz

    Weave Product Management

  9. Problem with the fax timing

    Hello , we have a problem that the date on the fax cover sheet is different than the date we actually send the fax. That happens frequently. Please check Fax no. 8448882823 sent from bedford location in May 29 , 9:30 PM and the date on the fax cover sheet is May 30. That cause us a lot of problems with the insurance companies .Please get back to us regarding this issue. Thank you

    3 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Save the Date reminders- one per day only

    Sometimes we schedule a single patient with 3 different providers for the same day. The save-the-date reminders will send out all 3 times for the same day and can be confusing for the patient. It would be great for them to only get one save-the-date per day (the earliest one). This is how the Auto-reminders work.

    2 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Unsubscribe for Curse Words

    Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.

    2 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Make Fax "Document" Field Optional Instead of Required

    In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.

    Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.

    2 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Two ideas from a new user

    I would like to be able to edit the automated email messages. They don't fit my branding and wording that I like currently.

    Also, I want to be able to send my patients a picture in text without having to send a permission text first. I have been sending photos to patients for 3 years with my old system and not a single one ever complained about getting a .jpg from me

    2 votes

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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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    We're required to secure consent for picture messages, per the wireless industry. We are working on a way to allow each office to modify their own email reminders instead of calling in to Support.

  14. AutoArchive

    If a patient texts us that they are "here" during our text to check in process it appears in the actionable tab. When we reply "come in" it would be great if that thread would be Automatically Archived because we're essentially done with that thread at that time.

    2 votes

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    Declined  ·  1 comment  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  15. package

    when sending digital numerous form to patient's in a package there should be only one way for the patient to send it back to the office not numerous ways that's the whole purpose of the office sending it to the patient in a package so we get it back in the package.

    2 votes

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    Declined  ·  0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Birthday wishes

    We think it would be a good idea to have the option to personalize the birthday wishes for patients. For example, adding a better picture, maybe animated, to show patients we care a bit more about their special day ! Thank you !

    2 votes

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    We don't have any plans to work on this anytime soon, so I'm closing out this idea for the time being. We have many other exciting features coming, and this one just won't be considered in the near-term!

  17. Moe to ALL instead of archive

    I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…

    2 votes

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    Declined  ·  2 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Texting Return

    I just have a suggestion with the texting portion of this program. It would be really nice if we could hit return without it sending the message, but just going to the next line. More like true texting is done. The habit is to hit return, then we send messages before they are ready to be sent.

    2 votes

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  19. Individual text history for family members with same phone number

    It is helpful to see family members all linked together but can get confusing in text messages and call history. Would it be possible for messages for each family member to have their own separate history even if they share a phone number?

    2 votes

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  20. unknown

    It would be great to recognize the team member name based on their login info so messaging to patients on desktop/mobile app shows the employees name vs "unknown" as the sender all the time.

    1 vote

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