Desktop App
1409 results found
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Forms language translation
We have many Spanish speaking patients. It would be helpful to have an option for the forms to translate to other languages. This would be incredibly helpful when sending new patient paperwork.
5 votes -
Update notifications
When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified
5 votes -
Ability to markup fax on iPad and send it back without printing
There should be a way on the weave mobile app to download/save a fax as a .PDF so we can mark it up on our iPad and send it back without having to print it. This would also require the ability to upload a file from the fax section of the mobile app instead of just attaching a photo or taking one.
5 votes -
stop quietly disconnecting/logging out!!!
New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Group Text
Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.
5 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Remove Closed Hours missed calls from reports
We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Quick Fill
I wish that you were able to send a message directly from the quick fill list. It only gives you the option to call.
5 votes -
Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
5 votes -
Email Customization Font
Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.
5 votes -
Email confirmation
We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"
5 votes -
Team Member Permissions
I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.
5 votes -
User reports
I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....
5 votes -
WEBPT Integration
I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.
5 votes -
Save the Date for Crystal PM
We use Crystal PM for our EMR software and I am looking for you guys to be able to implement the 'Save the Date' feature for Crystal users.
5 votes -
WebChat
Webchat - A Webchat feature would be nice
5 votes -
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
It appears we can edit our email and text templates when sending reminders however the function I am looking for is to change the email or text that is attached to sending specific FORMS (not reminders)For example: all forms say "we are looking forward to your upcoming visit"
However, when I am sending "Record Release Forms" patients are not usually returning and I would like to personalize it saying "Please fill out these forms so we can release your records, etc etc"
or when sending a "Medical…
4 votes -
User Role Request: Listen to Recordings without Deletion
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
User Roles for phones/recordingsWhat pain points/suggestions does the office have?
Office would like a role where the User can listen to recordings but not delete them.4 votes -
Disable or Change "Schedule Appointment" Button for Recalls
Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.
4 votes -
Appointment & Recall Reminder email customization
The call to action button in reminder emails should be customizable.
If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.
ref. s00263340
4 votes -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
4 votes
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