Legacy Desktop App
1478 results found
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Call Routing Ownership
I want to manage my call routes for all of my phone numbers on a granular level so that I am able to dictate where calls ring at any given time on any given day in a way that allows me to "set it and forget it" according to my typical routine while easily changing it as needed.
42 votes -
Email From Multiple Business Locations Missing Basic Functions
When attempting to email from both of our locations (which is primarily what I need to be able to do),
I find I can no longer upload a CSV list for building my audience.
**This limits me to send the same email separately from each business location in order to use CSV lists and fully utilize all permitted email sends (which are split in half between each location), but I'm even unable to do this because of the following:**I can't duplicate an email campaign from one business location to another.
**I can't save an email draft for one business…
8 votes -
Modify Online Booking / Scheduling
2 things:
1- Be able to modify the layout, texts, and add more personalization to the online booking page. (Such as our company logo)
2- Have an option for Spanish speaking patients to be able to book online as well.
9 votes -
Voicemail Sharing by User
Currently the only option for a shared voicemailbox is to share with "everyone". It would be very, very helpful to have the ability to share with only certain users
10 votes -
Keep it simple. Like you had it before with the "Legacy" app.
Keep it simple. Like you had it before with the "Legacy" app. The new black one is too clunky. You had it right before.
7 votes -
Chronic Care IQ integration
Chronic Care IQ integration - We are launching a new service line which entails remote patient monitoring. We need to be able to report all time spent on the phone with a patient. The platform we will use is Chronic Care IQ ( https://www.chroniccareiq.com/). The Chronic Care IQ platform is built to record patient interactions and create billable reports.The company tells me they have repeatedly tried to contact Weave to complete an integration at their cost. They already have many customers who use Weave and would benefit from the integration. Without the integration, we will have to use another…
4 votes -
Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
19 votes -
Call Reporting by User
Use call history and analytics to analyze user/employee performance according to:
- how many calls they're answering vs missing
- length of talk time vs hold times6 votes -
Keep things simple. The Legacy app is great. The new one is not.
Please keep things simple and easy to find. The Legacy app is good. The phone app was good and is now a bit messy.
2 votes -
phone call log
There needs to be an easier way to assign who does which phone calls. I have been told that whoever signed in last is marked as who is calling and I have been told that you have to go to the desktop portal and connect the user to the phone. My office has numerous employees who share 4 workspaces. This makes it really hard to track who is actually doing what. It should not default to the user who was last signed in or make the user relink the phone to us every time we use it. There should be…
2 votes -
QUICK FLL
Quickfill needs to be more up to date with other products like Revuewell. The current quickfill is awful. An office should be able to click quickfill, select the date needed, write a text and then the system should allow you to auto populate your list based on your overdue list. I should not have to select manually add 115 people one at a time to have it send to all 0-6month overdue and then when I am done I have to manually delete all 115 one at a time. This is due to Weaves list does not auto change when…
2 votes -
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.
2 votes -
Missing Recorded Calls
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Dear Weave Support Team,
I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.
Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.
Thank you for your prompt…
2 votes -
Integration with Office Ally
Please integrate with Office Ally, at least for the contacts. We must export 8 csv files from OA, due to restriction of file size on OA side, then modify the columns appropriately to upload to Weave. It takes 1-2 hours to complete this very tedious task.
1 vote -
Mobile App - Unread tab
5.0.0 Mobile App Update - Has an inbox with EVERY text message (blue bubble for unread and orange bubble for unreplied does show) It would be really nice to have just an option to view unread messages like the desktop version !!
3 votes -
Manual templates
Manual templates are ONLY available from the Inbox but don't show up in the SMS box. Please see screen shots. Please make them available anywhere you can send an SMS. Thank you!
1 vote -
More options for payment frequency
We have a few clients on government payroll that are paid on the 1st and the 15th of every month. It would be preferable to
2 votes -
Viewing Sent and Received Faxes
It would be nice if I could easily see faxes as "sent" and "received." As it is now, it takes way too many clicks to do this, filtering and unfiltering. Before it was just one click to see sent, one click to see received. Much more user-friendly.
2 votes -
Feature Request: TO-DO list / Tasks
I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…
25 votes -
There was a link in legacy app that connected Weave file to Dentrix patient file. Please bring that back! It's the one thing holding us ba
There was a link in the legacy app that connected Weave patient file to the patient file in Dentrix. This is the one thing holding us back from moving to the new weave experience. Surely others are missing this key piece.
2 votes
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