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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Automated phone call reminders

    It would be nice for patients to have the option for an automated phone call appointment reminder.

    131 votes
    34 comments  ·  Admin →
    How important is this to you?

  2. Text Auto-reminder to take medication prior to appointment. (aka pre-med)

    We would like the ability to create a pre-appointment reminder to take their pre-appointment medication. We would especially like it to say what types of meds the patient needs to take.

    This would be different from advanced filters because it'd be triggered by the option "needs pre-med" in the PMS. including the potential for a variable of "medication" so they can list out something like "please remember to take [medication] 2 hours before your appointment"

    It would be great if you could find a way that your system would recognize patients that required a pre-med and then would send and…

    117 votes
    Added to Backlog  ·  22 comments  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?

  3. Notification: New Payment Received

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    84 votes
    28 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Started  ·  AdminSam Jenson (Product Manager, Weave) responded

    We're happy to announce that Weave now offers in-app notification for Weave payments. This new feature is only available in the New Weave Experience - the settings can be managed under Settings > Personal Settings > Notifications > Payments.

    We are also currently exploring some other updates to email notifications and in app notifications for payment activity, so stay tuned.

  4. Make CSV contacts editable/deletable

    Offices would love to be able to edit CSV contacts in weave instead of keeping a running record using a CSV file. This adds a ton of more work for the offices and it can cause errors in the long run as patients/clients get new phone numbers or change any other information. This has been a headache for many offices. If Weave is able to emulate or show that information, it should be able to make it editable. Comment from office, "Weave has been so modern and usable thus far, so it is crazy that it is missing something so…

    81 votes
    61 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  5. Customize reminder preferences per patient

    We like to adhere to our patients needs. Can we improve the system to have an option to specifically send one patient 3 appointment reminders and another patient 1 appointment reminder? Some patients feel like there are to many reminders they receive.

    81 votes
    8 comments  ·  Admin →
    How important is this to you?

  6. Caller ID

    Caller ID on the phones. A lot of time when new patients call they have difficult spellings of names, caller id helps tremendously with that. It would be very helpful. When it is a current patient but we do not have their new phone # it helps to let us know also.

    64 votes
    Under Review  ·  10 comments  ·  Phones  ·  Admin →
    How important is this to you?

  7. Sending PDFs through text and email

    We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
    We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.

    45 votes
    3 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  8. Call Routing Ownership

    I want to manage my call routes for all of my phone numbers on a granular level so that I am able to dictate where calls ring at any given time on any given day in a way that allows me to "set it and forget it" according to my typical routine while easily changing it as needed.

    42 votes
    Planned  ·  24 comments  ·  Phones  ·  Admin →
    How important is this to you?

  9. different identifiable ring tones

    The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else

    39 votes
    Request Received  ·  13 comments  ·  Phones  ·  Admin →
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  10. enter key should not send the text

    This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.

    38 votes
    5 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  11. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    37 votes
    8 comments  ·  Phones  ·  Admin →
    How important is this to you?

  12. Call Pop enhancements

    requested improvements/changes to call pop

    29 votes
    12 comments  ·  Phones  ·  Admin →
    How important is this to you?

  13. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    28 votes
    9 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?
    Under Review  ·  Drew Hemsley responded

    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  14. Allow managers/owners access to team chat

    I think the weave app should have a feature that allows office managers/owners to view the team chat of any employee. While we love weave and initially loved the idea of the team chat as we thought it could help employees communicate business matters, we have run into some problems where the chatting feature is being misused by staff which goes against our office computer policies. Currently, there is no way to prove misuse. I think it would be great if owners/managers/admins had this capability. It is something we've already reached out to Weave to see if it could be…

    28 votes
    Added to Backlog  ·  5 comments  ·  Chat  ·  Admin →
    How important is this to you?

  15. Team Chat: Search messages by keyword

    Would you please make it possible to "search" for a key word in our inter-office text/chat? Many times we need to recall a conversation, but it can take 30 minutes to go back even to last month. It would make this much more useful! Thank you.

    26 votes
    Planned  ·  11 comments  ·  Chat  ·  Admin →
    How important is this to you?

  16. Video text

    We would love to have the ability to send a short video text through weave like we can pictures.

    26 votes
    9 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  17. There is an arrow in the legacy appt that links a patient profile in Weave to the patient file in Dentrix. This is not in the new app.

    25 votes
    5 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  18. Feature Request: TO-DO list / Tasks

    I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…

    25 votes
    Planned  ·  10 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  19. call recording redactions

    Please develop the technology to block the recording of credit card data in the recorded conversations. During our PCI Compliance Assessment we learned that is illegal (a security risk) to record credit card data. Thank you

    25 votes
    12 comments  ·  Advanced Filters  ·  Admin →
    How important is this to you?

  20. Payment print receipts

    As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.

    25 votes
    6 comments  ·  Payments  ·  Admin →
    How important is this to you?
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