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191 results found

  1. Better Audience segmentation for email campaigns

    For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only

    19 votes
    4 comments  ·  Marketing  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. User History Report

    Would like to see a feature to see reports of history for each user in Weave for an office.

    6 votes
    0 comments  ·  Admin →
    How important is this to you?

  3. Email marketing needs more customization options

    We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails

    44 votes
    Request Received  ·  23 comments  ·  Marketing  ·  Admin →
    How important is this to you?

  4. Reactivating Old User Email

    *What department are you in? * Support

    *Which Feature does this pertain to? * User Functionality

    *What area of the Feature? * User Info/Adding Users

    *What pain points/suggestions does the office have?
    * Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…

    1 vote
    0 comments  ·  Users  ·  Admin →
    How important is this to you?

  5. Confusing address

    I have a customer who finds the address for the portal to be confusing because it says "app" instead of "portal" they are requesting that we update the website's address to include portal instead of app.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  6. Date of appointment next to patient's name when intake is submitted

    Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.

    1 vote
    0 comments  ·  Digital Forms  ·  Admin →
    How important is this to you?

  7. web admin portal "scheduling->manage providers" should filter entries

    I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.

    So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.

    The Weave desktop app properly only shows active users. Only the web portal section is broken.

    This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. New Insurance verification feature + Dolphin compatibility

    Our office would really benefit from your new insurance verification feature, but we utilize Dolphin as our patient software and are thus currently ineligible.

    1 vote
    Added to Backlog  ·  0 comments  ·  Admin →
    How important is this to you?

  9. call blocking order

    I block spam numbers on Weave Portal from time to time. When I click on "Date Blocked" to see the list of the blocked calls that I entered by dates, it shows the list in Alphabetical order of the month, instead of the chronological order. So April 2022, Aug 2021, Aug 2022, Dec 2021, Feb 2022, Jan 2022, etc. Please correct this so it shows the list properly in the order of the dates.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  10. Sync recall appointments with Modmed

    Can you please sync the recall appointments between Modmed and Weave.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. better data collection for new patients on the scheduler

    Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…

    2 votes
    Started  ·  0 comments  ·  Admin →
    How important is this to you?

  12. Please remove the Upload Forms option after Digitalization is complete.

    Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
    A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.

    2 votes
    0 comments  ·  Digital Forms  ·  Admin →
    How important is this to you?

  13. Job Titles - ability to add more

    In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.

    3 votes
    1 comment  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. SEO (Search Engine Optimization)

    Offer SEO - many other companies offer search engine optimization. Since Weave already offers the social media and review side having this feature wouldn't require us to use a whole other company for just this one feature.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  15. Web Assistant Widget

    After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  16. Develop Wright Back System

    Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Web Assistant Integration Visibility

    we were wondering if it’s at all possible to have the new V2 features show in the admin portal for the PMS that integrate with WA. For example when an office writebacks in with forms you can find it in the dashboard. Can something similar be done for Opendental, Eaglesoft, and Officemate* customers only

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  18. Kiosk Mode - 2 QRs for better patient confidentiality!

    Two different QR codes for Kiosk mode - one for the office to use on a tablet which shows all forms (generic and sent), and one for patients that offices can display on paper for patients/customers to scan with their own device and which will only show the generic forms/packets

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  19. Filter by user in payments

    Offices have requested being able to see which users processed specific transactions for the payments taken in office. Perhaps by adding a filter in the invoices part of the Weave Portal for filtering by users.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  20. Export Patient Info from Weave

    Request to be able to print/export the patient data for an office in the portal. Even just the basic data that Weave uses, I've had offices call in just to be able to print name, phone, email, birth date

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
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