Settings
187 results found
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Weave admin dashboard that shows logged-in staff
Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).
3 votes -
Weave Payments Combining Payouts
We have had many issues since switching to Weave Payments in 2022, but the combining of multiple business days into one payout is one that we continue to hear about from our accountant. Is it not possible to transmit a single payout for each business day, regarless of bank holidays or days when Weave offices are closed for a holiday? The reporting feature already leaves something to be desired, but this makes it additionally challenging to reconcile "cleanly." Fingers crossed this can be addressed and fixed quickly!
2 votes -
Voicemail Notifications for Unify Offices
Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.
2 votes -
ticketing system to improve patient communication and satisfaction
In customer support, weave employees utilize a customer service software called zendesk to track, prioritize, and solve customer tickets. However, this is not currently compatible with Weave software. It'd be great to have a better, more centralized system that integrates with Weave to track all touch points from a pt (phone, text, email, etc).
1 vote -
Email Filter by Appointment Type "field" in Dentrix and NOT Description field
Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to…
1 vote -
Scheduling Override Messaging
There needs to be an option where Weave allows scheduling for holiday messages to come on and turn off on a specific date & time. There are other apps that I have used that allow for this. It is inconvenient to have to remember to turn the override message on and off. There have been times when you are so busy and hours later you realize that the phones are not ringing. Please add this feature as soon as possible. Thank you!
32 votes -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
Text Reporting
As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.
4 votes -
Weave Payment Terminal Settlement
With our old terminal, we would settle at the end of the day and it would print a receipt with the totals from Mastercard, Visa, etc. Then, we would use those totals to enter into our practice management to reconcile. I would like to be able to produce a similar report through Weave payments instead of having to manually calculate the totals paid with Visa, Mastercard, etc.
1 vote -
Customize email marketing
I would like more customization in emails. I want to be able to add multiple images in between the text, not just one image at the top. I would like more pre-set templates. I would like to have email automation sequences we can set up, like a welcome email series. Or a series of emails for patients who did not start orthodontic or pending treatment.
12 votes -
Reactivating Old User Email
*What department are you in? * Support
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * User Info/Adding Users
*What pain points/suggestions does the office have?
* Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…1 vote -
Customizing Roles and Permissions
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Roles and Permissions
*What pain points/suggestions does the office have?
* Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.5 votes -
Confusing address
I have a customer who finds the address for the portal to be confusing because it says "app" instead of "portal" they are requesting that we update the website's address to include portal instead of app.
1 vote -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
3 votes -
Date of appointment next to patient's name when intake is submitted
Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.
1 vote -
2 votes
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web admin portal "scheduling->manage providers" should filter entries
I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.
So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.
The Weave desktop app properly only shows active users. Only the web portal section is broken.
This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…
1 vote -
New Insurance verification feature + Dolphin compatibility
Our office would really benefit from your new insurance verification feature, but we utilize Dolphin as our patient software and are thus currently ineligible.
1 vote -
call blocking order
I block spam numbers on Weave Portal from time to time. When I click on "Date Blocked" to see the list of the blocked calls that I entered by dates, it shows the list in Alphabetical order of the month, instead of the chronological order. So April 2022, Aug 2021, Aug 2022, Dec 2021, Feb 2022, Jan 2022, etc. Please correct this so it shows the list properly in the order of the dates.
1 vote
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