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191 results found

  1. Insurance Verifications

    I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.

    3 votes
    How important is this to you?
  2. Bulk Messaging should default to Active Pts ONLY

    Sent my first bulk message, via text. I had support on the phone to make sure I was doing it correctly. Last thing I would want is to make recipients mad. Sent nearly 7000 messages, Weave Rep said it looked good. Come to find out, Bulk Messages include Archived patients. Weave, please understand that most offices communicate with active patients regularly. I cannot think of many, if any, where an office would like to send messages to Archived patients seeing as Archived patients are an aggregate of deceased members, collections accounts, families that have relocated out of the area, and/or…

    1 vote
    0 comments  ·  Admin →
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  3. Calendar Sync integration for online scheduling for Dentrix

    Calendar Sync should be integrated with Dentrix for online scheduling, so patients can see on real time that appointments are available when requesting an appointment.

    2 votes
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  4. Have text payments post the day the patient pays instead of when the invoice was sent.

    Payments:
    This is very not user friendly. May you create a way to have my text payments post on the day the patient pays instead of the day I sent the invoice. This is very annoying.
    Contact me

    1 vote
    0 comments  ·  Admin →
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  5. Maximum Age for Emails

    We are having Cookies with Santa in December and wanted to send an email to our pediatric patients, ages 12 and under. Unfortunately, I can create an email with a minimum age requirement, which won't help, but I can't create an email with a maximum age, which would make our invitation to Cookies with Santa so much easier to create.

    1 vote
    0 comments  ·  Marketing  ·  Admin →
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  6. Remove automatic texts on missed calls

    Automatic texts should not be sent out on missed calls. Causing issues.

    0 votes
    0 comments  ·  Users  ·  Admin →
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  7. It would be a great feature for text-to-pay texts if we could get a 'read receipt' not just indicating when the text was delivered.

    It would be a great feature for text-to-pays texts if we could get a 'read receipt' not just indicating when the text was delivered.

    6 votes
    How important is this to you?
  8. Note should not be mandatory in the patient schedule and I should have the ability to edit the field.

    Note should not be mandatory in the schedule link and our office should have the ability to edit the field. Some patients don't have anything to say and will be confused when trying to schedule an appointment because they don't want to leave a message for us.

    1 vote
    0 comments  ·  Digital Forms  ·  Admin →
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  9. Export Patients/Clients with Text Message Tag

    When you add a tag to a message, to be able to export a list on Patient/Clients would allow more use of the tags. For example we used a tag for patients that RSVP to our event. Now we would like a list of patients that RSVP with phone number and email address. Now we have to write down every patient and their contact info rather than exporting a Massage Tag list. Now with the use of bulk messages this has become imposable.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
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  10. notification for payments made by text to pay

    have a notification msg appear when a client pays via their texted link

    5 votes
    0 comments  ·  Analytics  ·  Admin →
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  11. New Exam sync with cloud 9 schedule

    Can we please sync Weave to Cloud9 so they are able to pick a time that we actually have open in our schedule to make a new patient exam.

    2 votes
    1 comment  ·  Admin →
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  12. Suspend Recall Reminders

    For veterinary hospitals using Weave: We use AVImark as our PMS and have the ability to suspend all reminders (appts and recall) in the system. However, we had a client text us complaining that she’s still getting text reminders even though we suspected the reminders in her account. Weave Support says that for recall reminders, there currently isn’t a way for Weave to recognize that they have been suspended in AVImark as most other medical facilities (dental, medical) don’t have this capability in their PMS. Please consider adding this feature so we don’t have to troubleshoot each individual client for…

    1 vote
    0 comments  ·  Marketing  ·  Admin →
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  13. Patient Prescriptions

    Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!

    3 votes
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  14. Weave online scheduler

    Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.

    3 votes
    1 comment  ·  Users  ·  Admin →
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  15. Online scheduling improvements

    2 ideas. I use Opendental
    1. Have the ability to easily set office hour/(open/close) for alternating days. My office is open every other Friday and Saturday. There is no easy to do this this time. The schedule is set up open dental but is not used.
    2. Ability to limit the scheduling to only certain operatires. In my office, I have 3 ops/ rows that are used for other stuff. I want to limit the scheduling to only one operatory. This is available on the auto reminder, it just need to ported into the scheduling side.
    Thanks

    2 votes
    1 comment  ·  Admin →
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  16. Re-add the search by patient name function to Invoices/Payments

    In the most recent update, you removed the search function on the invoices/payments tab. I would like to search by name rather than just by date. Thank you.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
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  17. 10 DLC dropdown option does not include dental

    When submitting 10DLC, there is not an option to allow the office to choose the option of dental instead of healthcare. This has never been an option and the office would like it to be an option. I let the office know I would submit a feature request.

    1 vote
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  18. Put the parent account at the top under "Accounts"

    Under the select location location in the portal, the list is organized alphabetically. this causes the parent account to not be at the top and has confused an office. can we put parent accounts at the top and then organize alphabetically?

    1 vote
    0 comments  ·  Users  ·  Admin →
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  19. Emails should show in pt history with txt and calls

    Emails should show in weaves patient history. It only shows txt and phone calls and you have to log into the portal to see a history of emails. It is not simple to lookup a pt and see the history of emails sent because you cannot search by name, but by date sent

    1 vote
    0 comments  ·  Admin →
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  20. Weave should recognize and mark all forms of appt confirmation

    Weave can only mark one confirmation status in our dental software. So there is no good way to know how a pt actually confirmed (txt, email, phone). Also when you hover over the confirmation status in the weave schedule it does not always match what is selected when you actually click on it.

    1 vote
    0 comments  ·  Admin →
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