Settings
187 results found
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Autofill insurance verification report into patient account
Please add the ability for when insurance verification is performed the insurance information such as allowed, payment by code, performed services and dates, etc. all be auto-filled into the patient's account in Open Dental. Currently after we run the report we have to manually add the information. Thank you.
1 vote -
SMS Queue view for Google Review
When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.
1 vote -
online scheduling
I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.
1 vote -
ticketing system to improve patient communication and satisfaction
In customer support, weave employees utilize a customer service software called zendesk to track, prioritize, and solve customer tickets. However, this is not currently compatible with Weave software. It'd be great to have a better, more centralized system that integrates with Weave to track all touch points from a pt (phone, text, email, etc).
1 vote -
Email Filter by Appointment Type "field" in Dentrix and NOT Description field
Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to…
1 vote -
Weave Payment Terminal Settlement
With our old terminal, we would settle at the end of the day and it would print a receipt with the totals from Mastercard, Visa, etc. Then, we would use those totals to enter into our practice management to reconcile. I would like to be able to produce a similar report through Weave payments instead of having to manually calculate the totals paid with Visa, Mastercard, etc.
1 vote -
Reactivating Old User Email
*What department are you in? * Support
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * User Info/Adding Users
*What pain points/suggestions does the office have?
* Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…1 vote -
Confusing address
I have a customer who finds the address for the portal to be confusing because it says "app" instead of "portal" they are requesting that we update the website's address to include portal instead of app.
1 vote -
Date of appointment next to patient's name when intake is submitted
Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.
1 vote -
web admin portal "scheduling->manage providers" should filter entries
I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.
So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.
The Weave desktop app properly only shows active users. Only the web portal section is broken.
This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…
1 vote -
New Insurance verification feature + Dolphin compatibility
Our office would really benefit from your new insurance verification feature, but we utilize Dolphin as our patient software and are thus currently ineligible.
1 vote -
call blocking order
I block spam numbers on Weave Portal from time to time. When I click on "Date Blocked" to see the list of the blocked calls that I entered by dates, it shows the list in Alphabetical order of the month, instead of the chronological order. So April 2022, Aug 2021, Aug 2022, Dec 2021, Feb 2022, Jan 2022, etc. Please correct this so it shows the list properly in the order of the dates.
1 vote -
SEO (Search Engine Optimization)
Offer SEO - many other companies offer search engine optimization. Since Weave already offers the social media and review side having this feature wouldn't require us to use a whole other company for just this one feature.
1 voteThanks for your feedback!
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Web Assistant Widget
After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.
1 vote -
Web Assistant Integration Visibility
we were wondering if it’s at all possible to have the new V2 features show in the admin portal for the PMS that integrate with WA. For example when an office writebacks in with forms you can find it in the dashboard. Can something similar be done for Opendental, Eaglesoft, and Officemate* customers only
1 vote -
Kiosk Mode - 2 QRs for better patient confidentiality!
Two different QR codes for Kiosk mode - one for the office to use on a tablet which shows all forms (generic and sent), and one for patients that offices can display on paper for patients/customers to scan with their own device and which will only show the generic forms/packets
1 vote -
Filter by user in payments
Offices have requested being able to see which users processed specific transactions for the payments taken in office. Perhaps by adding a filter in the invoices part of the Weave Portal for filtering by users.
1 vote -
Export Patient Info from Weave
Request to be able to print/export the patient data for an office in the portal. Even just the basic data that Weave uses, I've had offices call in just to be able to print name, phone, email, birth date
1 vote -
Allow customer to set stripe payout for a monthly basis instead of just on a daily basis.
Currently the payout from stripe is daily which can cause more work for the accounting team of the business especially if the transactions are larger. The reconciliation process could be improved by making this change.
1 vote -
vm notifications - ability to connect to the weave portal with out needing to log in/ auto-recognize. Also connect back to the weave softwar
When they receive a voicemail notification, we would like the ability to connect to the weave portal without needing to log in/ auto-recognize. Also connect back to the weave software with patient info a bit better/ link patient info.
1 vote
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