After an hour of trouble shooting with Weave Support, our team was informed that Weave is currently "unable to pull recall types from Sensei Cloud."
During the onboarding process, we were never informed that there would be any issues related to syncing recall types. Weave is only one of two patient management/communicator softwares that works with Sensei Cloud, so it is really disappointing to learn this. Transparency about potential limitations during the onboarding process would have allowed us to make informed decisions before switching to Weave. The ability to pull recall types is integral to our workflow. Having automated overdue recall reminders sent out is, perhaps, the most important part of having a patient communicator system like Weave. Its absence has already severely impacted our office, where we had more hygiene appointment openings than ever in these past two weeks. Our previous patient communicator system, Sensei PM, seamlessly sent recall reminders at strategic intervals, significantly contributing to our revenue stream. To compensate for Weave's limitation, I manually sent out approximately 500 "overdue recall" text messages this past week. I kindly request your urgent attention to this matter. Please consider this our urgent request for Weave designers to create a feature which enables recall types to sync from Sensei to Weave! Thank you for your prompt action to address this issue.