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17 results found

  1. Customizing Roles and Permissions

    *What department are you in? * Onboarding

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Roles and Permissions

    *What pain points/suggestions does the office have?
    * Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.

    4 votes

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  2. queue

    We would like the phone to only ring every few minutes when someone is in the queue instead of constantly. It's hard to have a conversation with a patient while the phone is continually ringing.

    2 votes

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  3. This feedback page's link should be in Help/Contact Us sections

    It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.

    2 votes

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    Request Received  ·  0 comments  ·  Users  ·  Admin →
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  4. Fax History

    It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.

    2 votes

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  5. Text Reporting

    As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.

    2 votes

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  6. Dolphin server manual integration

    If we can have a manual integration with the dolphin server vs. cloud it would improve our patient experience for anyone who is added the same day. Currently with cloud if a new patient is added we have to wait 15 mins to be able to utilize our forms or any other features on Weave which can cause a delay in the patient and alter the patients experience with the office.

    1 vote

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  7. Link to PtEverywhere, please

    I would love for Weave to be directly compatible with PtEverywhere, our EMR.

    1 vote

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  8. 1 vote

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  9. Weave online scheduler

    Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.

    1 vote

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  10. Put the parent account at the top under "Accounts"

    Under the select location location in the portal, the list is organized alphabetically. this causes the parent account to not be at the top and has confused an office. can we put parent accounts at the top and then organize alphabetically?

    1 vote

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  11. have a dummy Weave app that mirrors the real one for practicing things

    have a dummy Weave app that mirrors the real one for practicing things
    We have had a lot of trouble getting our Crystal PM schedule to sync correctly with the Weave online scheduler.
    It would be nice to have the same dummy that we had during the initial building out phase.

    1 vote

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  12. Manual Payment Screen

    The Manual Payment option is no longer user friendly. It no longer moves to the next field when one is completed and it is difficult to scroll down to the next field if it is not visible. These sound like petty complaints, but it really slows down processing the payment

    1 vote

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  13. Record calls per DEPARTMENT

    Once specific phone numbers are assigned to a DEPARTMENT, one should be able to Record only Specific DEPARTMENT(s), NOT ALL CALLS.

    1 vote

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  14. online scheduling

    I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.

    1 vote

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  15. Weave admin dashboard that shows logged-in staff

    Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).

    1 vote

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  16. Reactivating Old User Email

    *What department are you in? * Support

    *Which Feature does this pertain to? * User Functionality

    *What area of the Feature? * User Info/Adding Users

    *What pain points/suggestions does the office have?
    * Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…

    1 vote

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  17. Remove automatic texts on missed calls

    Automatic texts should not be sent out on missed calls. Causing issues.

    0 votes

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