Ability to change the position of soft keys on Yealink phones
By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.
To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the 'History' button in the default 'DND' position. Since we know this is possible, it would be nice to have this as a native feature within the Weave Portal. I feel like doing so would help a whole bunch of other offices where Weave is used and would help to minimize the likelihood of phones being placed on do not disturb or pages being made accidentally.
Alex Turner
shared this idea
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Cassandra
commented
There should be a setting/option available either on the phones or in the portal that lets us disable DND on the Yealink phones. Some of my staff keep on accidentally hitting it when trying to click "end call", and then do not receive calls until they realize and fix it.